Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers•Shelbyville, TN

About The Position

The Merchandising Service Associate – Plant Service Lead provides customer service and completes plant merchandising, store maintenance, and service tasks, primarily in Outside Garden. The role works with vendors, the Merchandising Service team, the Manager, the Outside Garden Supervisor, and store associates to carry out merchandising plans and communicate project priorities, schedules, quality concerns, and supply needs. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, demonstrate, carry, or load merchandise. The associate arranges incoming plants on tables according to planograms, price, and color; maintains signage, displays, fixtures, and product locations; and supports add-on sales through appropriate product placement. The role also includes documenting completed service tasks, maintaining clean and safe work areas, addressing damaged packaging and displays, and operating store or power equipment as required. Other duties may be assigned.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales-floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

Provide SMART customer service according to Lowe’s customer service policies, procedures, and programs.
Build relationships with vendors, provide direction, and verify that merchandise resets meet Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager about project priorities, schedules, materials, supplies, and time needs.
Assist customers by understanding their needs; locating, demonstrating, selecting, carrying, or loading merchandise; answering questions; and providing information about stock, special orders, product features, applications, warranties, and Lowe’s programs.
Arrange incoming plants on plant tables according to planograms, price, and color block.
Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including its digital maintenance throughout the store.
Place cross-merchandise items, side stacks, J-hooks, and gravity-feed bins appropriately to support add-on sales.
Assist with culling and pricing dead or distressed plants.
Communicate and partner with the Merchandising Service Manager and red vest associates; identify and communicate quality, quantity, and additional needs to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, display products and support materials, and use power equipment such as lifts and order pickers in accordance with service expectations and processes.
Review, complete, and enter details for assigned service and maintenance tasks, including timing, work performed, time spent, and photographs confirming completion.
Ensure displays are safe and operational, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and notify the appropriate contact about additional maintenance issues.
Recognize common signs of shoplifting, theft, and other security risks, and promptly notify management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized Outside Garden and work areas.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow job-related safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role, which may include Zebra phones, telephones, paging systems, copiers, fax machines, computers, CCTV surveillance systems, key cutters, panel saws, paint mixers, flooring cutters, and compactor balers.
Perform other duties as assigned.