Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Anderson, SC

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and supports merchandising, maintenance, and safety in Outside Garden. The role builds vendor relationships and checks that merchandise resets meet Lowe’s specifications, while coordinating project priorities, schedules, materials, and other needs with the Merchandising Service team and Manager. Although most work does not involve direct customer interaction, the associate is expected to help customers when opportunities arise by answering questions and assisting with merchandise selection and handling. The associate merchandises incoming plants according to planograms, price, and color blocks; maintains signage and displays; supports add-on sales through appropriate product placement; and helps cull and price distressed plants. The role also adjusts fixtures and rotates or displays products, using power equipment as required. It includes documenting assigned service work, maintaining and repairing displays and packaging, removing waste, addressing basic maintenance needs, and communicating issues to the appropriate contacts. The associate helps maintain a clean, organized, safe, and secure work environment, follows applicable equipment and workplace safety requirements, and reports potential theft or security risks. They use store equipment as needed and perform other duties as assigned. Lowe’s is an equal opportunity employer.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service according to Lowe’s customer service policies, procedures, and programs.
Build vendor relationships, provide direction, and verify merchandise resets meet Lowe’s specifications.
Coordinate project priorities, schedules, materials, supplies, and time needs with the Merchandising Service team and Manager.
Help customers locate, demonstrate, select, carry, or load merchandise; answer questions and communicate product, stock, special order, feature, application, and warranty information.
Merchandise incoming plants on plant tables according to planogram, price, and color block.
Identify and order replacement signage, displays, and collateral, and update or validate wayfinding and product-location signage, including digital store information.
Place cross-merchandise, side-stack products, j-hooks, and gravity-feed bins appropriately to support add-on sales.
Assist with culling and pricing dead or distressed plants.
Maintain communication and partnership with the Merchandising Service Manager and red vest associates; communicate quality, quantity, and additional needs to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, and display products and support materials using power equipment as required by service expectations and processes.
Review, complete, and enter completion details for assigned service and maintenance tasks, including timing, time spent, and photographs confirming completion.
Ensure displays are safe and working, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash and move cardboard to the bailer and plastic wrap and other debris to the compactor.
Replace light bulbs and notify the appropriate contact about additional maintenance issues.
Recognize common signs of shoplifting, theft, and other security risks, and promptly notify management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to keep Outside Garden and work areas clean and organized.
Maintain a safe and secure work environment, conduct daily safety reviews as applicable, note hazards, keep aisles clear, and secure doors and gates.
Follow job-related safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department, such as a Zebra phone, telephone, paging system, copier, fax machine, computer, CCTV system, key cutter, panel saw, paint mixer, flooring cutter, compactor, or baler.
Perform other duties as assigned.