Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers•Longview, WA

12d

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and supports merchandising and plant service in Outside Garden. The role works with vendors, the Merchandising Service team, the Merchandising Service Manager (MSM), and store associates to complete merchandise resets and service tasks to Lowe’s standards. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise, including helping them locate, select, and understand merchandise. The associate also maintains displays, signage, plants, and work areas; completes service records; and follows safety and security procedures.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Build relationships with vendors, provide direction, and verify that merchandise resets meet Lowe’s specifications.
Communicate project priorities, schedules, and needs such as materials, supplies, and time with the Merchandising Service team and Manager.
Engage with customers when opportunities arise; understand their needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond promptly and knowledgeably to customer questions, show customers where products are located when needed, and communicate relevant stock, special-order, product-feature, application, warranty, and Lowe’s program information.
Merchandise arriving plants onto plant tables according to planograms, price, and color block; assist with culling and pricing dead or distressed plants.
Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including maintaining the information digitally throughout the store.
Place cross-merchandise items, side stacks, J-hooks, and gravity-feed bins appropriately to support add-on sales.
Maintain communication and partnership with the MSM and red vest associates; report quality, quantity, and additional needs to the Outside Garden Supervisor and MSM.
Adjust fixtures, rotate stock, display products and support materials, and use power equipment such as lifts and order pickers according to service expectations and processes.
Review, complete, and enter service and maintenance task completion details, including timing, work performed, time spent, and photographs confirming completion.
Keep displays safe and operational, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and notify the appropriate contact about additional maintenance issues.
Recognize common signs of shoplifting, theft, and other security risks, and promptly report them to management and/or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized Outside Garden and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department, which may include a Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor, or baler.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and a broad discount platform.
Learning and development opportunities.
Other discretionary benefits, based on eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.