Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers • Wheeling, WV

12h • Onsite

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and completes merchandising, plant-care, maintenance, and safety tasks, primarily in Outside Garden. The role builds vendor relationships, directs and checks merchandise resets against Lowe’s specifications, and works with the Merchandising Service team and Manager to communicate project priorities, schedules, and resource needs. While most duties do not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, demonstrate, carry, or load merchandise.

The associate merchandises incoming plants according to planograms, price, and color blocks; maintains signage, displays, and product-location information; and helps keep products and fixtures safe, organized, and ready for sale. The role also includes documenting assigned service and maintenance work, reporting issues and additional needs, operating relevant store equipment, and following housekeeping, security, and safety requirements. Other duties may be assigned.

Requirements

• At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

• High school diploma or GED.
• At least 6 months of Lowe’s sales-floor experience.
• At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
• At least 3 months of experience operating power equipment such as lifts, order pickers, or similar equipment.

Responsibilities

• Provide customer service according to Lowe’s customer service policies, procedures, and programs.
• Build vendor relationships by providing direction and checking that merchandise resets meet Lowe’s specifications.
• Coordinate with the Merchandising Service team and Manager on project priorities, schedules, materials, supplies, and time needs.
• Assist customers by understanding their needs, helping them locate, demonstrate, select, carry, or load merchandise, answering questions, and providing product and program information.
• Merchandise incoming plants on plant tables according to planogram, price, and color block.
• Identify damaged or missing signage, displays, or collateral and order replacements according to merchandising standards and planogram details.
• Update and validate wayfinding and product-location signage, including its digital maintenance throughout the store.
• Place cross-merchandise items, side stacks, j-hooks, and gravity-feed bins appropriately to support add-on sales.
• Assist with culling and pricing dead or distressed plants.
• Communicate and partner with the Merchandising Service Manager and red vest associates; report quality, quantity, and other needs to the Outside Garden Supervisor and Merchandising Service Manager.
• Adjust fixtures, rotate stock, display products and support materials, and use power equipment such as lifts and order pickers according to service expectations and processes.
• Review, complete, and enter details for assigned service and maintenance tasks, including work performed, time spent, and photographs confirming completion.
• Ensure displays are safe and working, and repair or replace them as needed.
• Repair or seal damaged packaging and boxes, including peg-hook items.
• Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
• Replace light bulbs and alert the appropriate contact to additional maintenance issues.
• Watch for common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
• Follow housekeeping standards and programs, including Zone Recovery, to keep Outside Garden and work areas clean and organized.
• Maintain a safe and secure work environment by conducting daily safety reviews when applicable, noting hazards, keeping aisles clear, and securing doors and gates.
• Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
• Operate store equipment as needed for the role and department, such as a Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor, or baler.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed