Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers•Fairview Heights, IL

13d•Onsite

About The Position

This role is responsible for providing SMART customer service and building vendor relationships by ensuring merchandise resets are completed according to Lowe’s specifications. While direct customer interaction may not be constant, the associate is expected to assist customers with locating, demonstrating, selecting, carrying, and loading merchandise, and answering product-related questions. Key duties include merchandising plants by planogram, price, and color block, identifying and ordering replacement signage, updating wayfinding information, and ensuring cross-merchandise and add-on sales opportunities are maximized. The role also involves assisting with plant care, maintaining communication with internal teams, adjusting fixtures, rotating stock, and using power equipment. A significant part of the job includes completing task documentation, ensuring display safety, repairing packaging, managing waste, and performing basic maintenance like replacing light bulbs. The associate must also be vigilant about security risks and adhere to housekeeping and safety standards, including daily safety reviews and proper use of safety equipment. Operation of various store equipment is also required.

Requirements

6 Months Live nursery experience or General Merchandising experience

Nice To Haves

High school diploma or GED
6 Months Lowe’s sales floor experience
6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment

Responsibilities

Provide SMART customer service through the daily execution of Lowe's customer service policies, procedures, and programs.
Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications.
Collaborate with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs.
Understand customers’ needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Engage with customers to understand his/her needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
Demonstrate sincere appreciation to customers.
Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
Identify damaged or missing signage, displays, collateral and order replacements in accordance with merchandising standards and planogram details.
Update/validate wayfinding and product location signage as well as digital maintenance of this information throughout the store.
Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales.
Assist with culling and pricing dead and distressed plants.
Maintain a high level of communication and partnership with MSM and red vest associates.
Identify and communicate issues with quality, quantity, and additional needs to Outside Garden Supervisor and MSM.
Adjust fixtures, rotate stock, display products and support materials using power equipment per service expectations and processes.
Review, complete, and enter completion details for all assigned service and maintenance tasks.
Ensure all displays are safe and in working order and repaired/replaced as needed.
Repair/seal damaged packaging and boxes including peg-hook items.
Remove all trash, move cardboard boxes to the bailer and move plastic wrap and other debris to the compactor.
Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted.
Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
Ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of Outside Garden and working areas.
Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Adhere to all safety requirements relevant to one’s regular job duties.
Operate store equipment as needed depending on one specific role and department.
Perform other duties as assigned.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards