Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers•Littleton, CO

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and merchandising support, with a focus on Outside Garden and live plants. The role builds vendor relationships, coordinates with the Merchandising Service team and Manager on project priorities and needs, and ensures resets and displays follow Lowe’s specifications and planograms. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, and handle merchandise. The associate maintains plant displays and signage, supports add-on sales through product placement, and helps keep displays safe, stocked, and in working order. Duties also include service-task documentation, basic maintenance, cleanup, safety practices, and communicating quality, quantity, and maintenance issues to relevant colleagues. The role may require operating store equipment and power equipment as appropriate.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service by following Lowe’s customer service policies, procedures, and programs.
Build vendor relationships, give direction, and verify that merchandise resets meet Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager on project priorities, schedules, materials, supplies, and time needs.
Assist customers with locating, demonstrating, selecting, carrying, or loading merchandise; answer questions and provide relevant product and program information.
Merchandise arriving plants on plant tables according to planogram, price, and color block.
Identify damaged or missing signage, displays, and collateral and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including maintaining the related digital information throughout the store.
Place cross-merchandise items, side stacks, j-hooks, and gravity-feed bins appropriately to support add-on sales.
Assist with culling and pricing dead or distressed plants.
Maintain communication and partnership with the Merchandising Service Manager and red vest associates.
Identify and communicate quality, quantity, and additional-needs issues to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, and display products and support materials using power equipment in accordance with service expectations and processes.
Complete and enter service-task details, including timing, work performed, time spent, and photographs confirming completion.
Ensure displays are safe and working; repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and alert the appropriate contact to additional maintenance issues.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to keep Outside Garden and work areas clean and organized.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department, such as a Zebra phone, telephone, paging system, copier, fax machine, computer, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutter, compactor, or baler.
Perform other duties as assigned.