Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers•Jacksonville, FL

23h

About The Position

The Merchandising Service Associate - Plant Service Lead provides customer service and completes merchandising, plant-care, maintenance, and safety tasks, primarily in Outside Garden. The role builds vendor relationships, helps ensure merchandise resets follow Lowe’s specifications, and coordinates project priorities, schedules, materials, supplies, and time with the Merchandising Service team and Manager. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions, helping them locate and select products, and sharing relevant merchandise information. The associate merchandises incoming plants according to planograms, price, and color block; maintains signage and displays; supports add-on sales through appropriate placement of cross-merchandise and fixtures; and helps cull and price dead or distressed plants. The role also includes documenting assigned service work, maintaining and repairing displays and packaging, handling trash and debris, reporting maintenance or merchandising issues, and maintaining clean, safe, and secure work areas. The associate follows applicable safety practices and operates store equipment as needed. Other duties may be assigned.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales-floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Build vendor relationships, provide direction, and verify that merchandise resets meet Lowe’s specifications.
Coordinate project priorities, schedules, and needs such as materials, supplies, and time with the Merchandising Service team and Manager.
Assist customers by understanding their needs, locating and demonstrating merchandise, helping with selection and loading, answering questions, and providing product, stock, special-order, feature, application, and warranty information.
Merchandise incoming plants on plant tables according to planogram, price, and color block.
Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including its digital maintenance throughout the store.
Place cross-merchandise, side-stack products, j-hooks, and gravity-feed bins appropriately to support add-on sales.
Assist with culling and pricing dead and distressed plants.
Maintain communication and partnership with the Merchandising Service Manager and red vest associates.
Identify and communicate quality, quantity, and additional-needs issues to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, display products and support materials, and use power equipment such as lifts and order pickers according to service expectations and processes.
Review, complete, and enter completion details for assigned service and maintenance tasks, including timing, work performed, time spent, and photographs confirming completion.
Ensure displays are safe and functional, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and alert the appropriate contact to additional maintenance issues.
Recognize common signs of shoplifting, theft, and other security risks and promptly notify management and/or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized Outside Garden and work areas.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow relevant safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department, such as a Zebra phone, telephone, paging system, copier, fax machine, computer, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutter, compactor, or baler.
Perform other duties as assigned.