Merchandising Service Associate - Plant Service Lead

Lowe's Home Centers•Queensbury, NY

About The Position

The Merchandising Service Associate – Plant Service Lead provides customer service and carries out merchandising and maintenance activities, primarily in Outside Garden. The role builds vendor relationships, ensures resets and displays meet Lowe’s specifications, and coordinates project priorities and needs with the Merchandising Service team and Manager. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, carry, or load merchandise. The position includes merchandising incoming plants by planogram, price, and color; maintaining signage and displays; culling and pricing dead or distressed plants; and communicating quality, quantity, and supply issues. It also involves adjusting fixtures, rotating stock, completing and documenting assigned service tasks, maintaining safe and orderly work areas, and using store or power equipment as needed. Other duties may be assigned.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales-floor experience.
At least 6 months of experience performing product-merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Build relationships with vendors, provide direction, and verify that merchandise resets follow Lowe’s specifications.
Communicate project priorities, schedules, and needs such as materials, supplies, and time with the Merchandising Service team and Manager.
Engage with customers when opportunities arise; understand their needs and help locate, demonstrate, select, carry, or load merchandise.
Answer customer questions promptly and knowledgeably, show appreciation, and communicate relevant stock, special-order, product-feature, application, and warranty information.
Merchandise incoming plants onto plant tables according to planogram, price, and color block.
Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including maintaining this information digitally throughout the store.
Place cross-merchandise items, side stacks, j-hooks, and gravity-feed bins appropriately to support add-on sales.
Cull and price dead or distressed plants.
Maintain communication and partnership with the Merchandising Service Manager and red vest associates.
Identify and communicate quality, quantity, and additional-needs issues to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, and display products and support materials using power equipment as required by service expectations and processes.
Review, complete, and enter service-task completion details, including timing, time spent, and photographs confirming completion.
Ensure displays are safe and in working order, and repair or replace them as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and alert the appropriate contact to additional maintenance issues.
Watch for common signs of shoplifting, theft, and other security risks, and promptly communicate concerns to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to keep Outside Garden and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade-skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and access to a broad discount platform.
Other discretionary benefits, based on eligibility, may include annual bonuses, participation in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Learning and development opportunities.