Merchandising Service Associate - Plant Service Lead

Lowe's Companies, Inc.•Goldsboro, NC

About The Position

The Merchandising Service Associate - Plant Service Lead supports merchandising and plant service operations in Outside Garden. The role provides customer service, helps direct vendor work, and partners with the Merchandising Service team and Manager to coordinate project priorities, schedules, and materials. Although most work does not involve direct customer interaction, the associate is expected to assist customers when opportunities arise by answering questions and helping them locate, select, demonstrate, carry, or load merchandise. The associate merchandises arriving plants on tables according to planograms, price, and color block; maintains signage, displays, and product-location information; and supports add-on sales through appropriate placement of cross-merchandise and fixtures. The role also involves tending to dead or distressed plants, identifying quality or quantity issues, and communicating needs to the Outside Garden Supervisor and Merchandising Service Manager. The position includes completing and documenting assigned service and maintenance tasks, maintaining and repairing displays, handling packaging and store debris, reporting maintenance and security concerns, and keeping work areas clean and safe. Associates use store equipment as needed and follow applicable safety procedures.

Requirements

At least 6 months of live nursery experience or general merchandising experience.

Nice To Haves

High school diploma or GED.
At least 6 months of Lowe’s sales floor experience.
At least 6 months of experience performing product merchandising tasks, including reading planograms and setting up and tearing down displays.
At least 3 months of experience operating power equipment such as lifts and order pickers.

Responsibilities

Provide customer service according to Lowe’s customer service policies, procedures, and programs.
Build relationships with vendors, provide direction, and check that merchandise resets meet Lowe’s specifications.
Coordinate with the Merchandising Service team and Manager about project priorities, schedules, materials, supplies, and time needs.
Assist customers with locating, demonstrating, selecting, carrying, and loading merchandise; answer questions and provide product, stock, special order, feature, application, and warranty information.
Merchandise arriving plants on plant tables according to planogram, price, and color block.
Identify damaged or missing signage, displays, and collateral, and order replacements according to merchandising standards and planogram details.
Update and validate wayfinding and product-location signage, including its digital maintenance throughout the store.
Place cross-merchandise, side-stack products, j-hooks, and gravity-feed bins appropriately to support add-on sales.
Assist with culling and pricing dead and distressed plants.
Communicate and partner with the Merchandising Service Manager and red vest associates; report quality, quantity, and additional needs to the Outside Garden Supervisor and Merchandising Service Manager.
Adjust fixtures, rotate stock, display products and support materials, and use power equipment according to service expectations and processes.
Review, complete, and enter completion details for assigned service and maintenance tasks, including timing, time spent, and photographs confirming completion.
Ensure displays are safe, functional, and repaired or replaced as needed.
Repair or seal damaged packaging and boxes, including peg-hook items.
Remove trash, move cardboard to the bailer, and move plastic wrap and other debris to the compactor.
Replace light bulbs and notify the appropriate contact of additional maintenance issues.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain cleanliness and organization in Outside Garden and work areas.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.