Merchandising Lead

Walmart • Gardena, CA

7d • Onsite

About The Position

The Merchandising Lead provides member service and supports members with self-service technology, purchasing decisions, merchandise location, issue resolution, and company products and services. The role assists management in supervising associates, including assigning duties, communicating goals and feedback, training, providing guidance on service approaches, resolving complaints, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety and merchandise presentation, including handling claims and returns, zoning and stocking, arranging displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile or high-shrink items. The role also monitors food and merchandise quality, sanitation, rotation, and recalls, and oversees picking and staging club pickup orders.

The Merchandising Lead develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. The role demonstrates and supports company policies, ethics, and compliance, and leads and participates in teams to coordinate work, provide support, and help others adapt to change. It is expected to model company values through respect, integrity, customer service, and continuous improvement.

The position is located at Sam's Club, 1399 W Artesia Blvd, Gardena, California. The hourly wage range is $23.00 to $31.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Additional compensation may include performance-based bonuses. Benefits include medical, vision, and dental coverage; 401(k), stock purchase, and company-paid life insurance; paid time off and leave programs; disability coverage; company discounts; military leave pay; adoption and surrogacy expense reimbursement; and access to the Live Better U education benefit program, subject to eligibility and plan terms.

Requirements

• Must be 18 years of age or older.
• At least 6 months of retail experience.
• At least 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Acknowledge members, identify their needs, and provide guidance and support with self-service technology, purchasing decisions, merchandise location, issue resolution, and company products and services.
• Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, providing direction on member service, and helping resolve member complaints according to company guidelines.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, and support the Open Door Policy.
• Receive and stock supplies and merchandise from distribution centers and vendors, and organize and maintain the sales floor using equipment, merchandising practices, and required documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and handling procedures, handling and disposing of hazardous materials correctly, following steel standards, and reporting or correcting unsafe situations.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink items.
• Monitor food and merchandise quality, product rotation, code dating, recalls, and sanitation standards, and stock, zone, and clean departments.
• Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with business partners; analyze information; monitor progress and results; and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, ethics, and standards, and assist management in correcting ethical or compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting work quality and timelines.
• Model company values, build trusting relationships, communicate positively, mentor and develop others, recognize contributions, and support continuous improvement and change.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and paid leave programs, including parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit program for eligible full-time and part-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed