Merchandising Lead

Walmart•Trussville, AL

7d•Onsite

About The Position

The Merchandising Lead provides member service by identifying needs, guiding members on self-service technology and purchasing decisions, helping locate merchandise, resolving concerns, and promoting company products and services. The role assists management with supervising associates, including assigning duties, communicating goals and feedback, training, providing direction on member service, resolving complaints, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluations. The position receives and stocks merchandise and supplies, maintains the sales floor and merchandise presentation, and completes related documentation. It supports facility safety, including forklift spotting procedures and proper handling and disposal of hazardous materials. Responsibilities also include monitoring food and merchandise quality and sanitation, overseeing the picking and staging of club pickup orders, and addressing shrink, damages, claims, and returns. The Merchandising Lead develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, and monitors results and improvement opportunities. The role models compliance, ethics, teamwork, customer service, continuous improvement, and the company’s stated values, while helping associates adapt to change and develop their skills. This position is based at 5940 Trussville Crossings Pkwy, Trussville, Alabama. The hourly wage range is $21.00 to $29.00, with possible premiums of $0.35 to $3.00 per hour in specified circumstances. Sam’s Club describes its pay and benefits as including performance-based bonus awards and a range of health, financial, paid-time-off, education, and other benefits. Eligibility and terms may depend on job classification and length of employment.

Requirements

Must be at least 18 years of age.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Provide member service by identifying member needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service approaches.
Help resolve member complaints according to company guidelines and support company policies, procedures, and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor and complete required documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials correctly, and correcting or reporting unsafe situations.
Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing products, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality, product rotation, code dating, recalls, sanitation, merchandising, stocking, zoning, and cleaning across departments.
Oversee the picking and staging of club pickup orders throughout the day in accordance with company policies and procedures.
Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, analyze information, monitor progress, and identify improvement opportunities.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards, and assist management in addressing ethical or compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting team members, and helping ensure work quality and timelines.
Model the company’s values by fostering belonging, building relationships, mentoring and developing others, acting with integrity, prioritizing customers and members, making informed decisions, and supporting continuous improvement and change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.
Possible hourly premiums based on schedule, facility, season, or specific work performed.