Merchandising Lead
About The Position
The Merchandising Lead provides member service and support with purchasing decisions, self-service technology, merchandise location, issue resolution, and company products and services. The role assists management in supervising associates by assigning duties, communicating goals and feedback, training, providing guidance on member service, resolving complaints in accordance with company guidelines, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety and merchandise presentation, including handling claims and returns, zoning, stocking, arranging merchandise, preparing displays, removing damaged goods, pricing and signing items, and identifying shrink and damage. The lead monitors food and merchandise quality, product rotation, code dating, recalls, and sanitation, and oversees selection and staging of club pickup orders. The role develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors results and identifies improvements; and demonstrates and supports ethical conduct and compliance. It leads and participates in teams, coordinates assignments, supports quality and timeliness, and helps others adapt to change. The role is expected to model Sam’s Club values: respect for individuals, integrity, service to customers and members, and striving for excellence.
Requirements
- Must be at least 18 years of age.
- At least 6 months of retail experience and 6 months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.
Responsibilities
- Acknowledge members, identify their needs, provide guidance and support with self-service technology and purchasing decisions, locate merchandise, resolve member concerns, and promote company products and services.
- Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, providing direction on member service, supporting complaint resolution and policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor, use equipment for merchandising, and complete required paperwork and documentation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and handling procedures, properly handling and disposing of hazardous materials, following steel standard guidelines, and correcting or reporting unsafe situations.
- Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink merchandise.
- Monitor food and merchandise quality, product rotation, code dating, product recalls, sanitation, stocking, zoning, and cleaning across departments.
- Oversee picking and staging of club pickup orders throughout the day and ensure orders are selected and staged according to company policies and procedures.
- Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and business partners; analyze information, monitor progress and results, and identify improvement opportunities.
- Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and the Open Door Policy and assist management with ethical and compliance issues.
- Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, providing advice and feedback, ensuring timelines and work quality, and helping others adapt to change.
- Model company values by fostering belonging, building trusting relationships, communicating positively, mentoring and developing others, acting with integrity and accountability, putting customers first, making informed decisions, and driving continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education through Live Better U, including tuition, books, and fees for eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates.
- Performance-based bonus awards.
- Additional compensation premiums may apply in specific circumstances.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
