Merchandising Lead

Walmart•Trussville, AL

9d•$21 - $29•Onsite

About The Position

The Merchandising Lead supports member service and daily sales-floor operations at Sam’s Club. The role assists management with supervising associates, including assigning work, communicating goals and feedback, training, providing direction, resolving member-service issues, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and handles related paperwork and documentation. It supports safe facility operations, maintains merchandise presentation and product displays, handles claims and returns, and helps ensure proper stocking, pricing, zoning, product rotation, code dating, recalls, sanitation, and quality standards. The role also oversees the picking and staging of club pickup orders. The Merchandising Lead develops and implements processes with managers, coworkers, customers, and business partners; monitors results; and identifies improvement opportunities. It promotes compliance, ethics, and company policies, leads and participates in teams, and models the company’s values around respect, integrity, customer service, and continuous improvement.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Provide member service by identifying needs, offering guidance and support, assisting with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training, and providing direction on member-service approaches.
Help resolve member complaints according to company guidelines and support compliance with company policies and procedures and the Open Door Policy.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor using equipment and required documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and handling procedures, handling hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe conditions.
Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, and signing and pricing merchandise.
Identify shrink and damage and secure fragile and high-shrink merchandise.
Monitor food and merchandise quality by ensuring product rotation, code dating, recall procedures, and sanitation standards are followed.
Merchandise categories and stock, zone, and clean departments.
Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; analyze information, monitor progress, and address improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards, and assist management with correcting ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, and helping ensure timelines and work quality are achieved.
Model respectful, inclusive, collaborative, and accountable behavior; develop and mentor others; support customers and members; and contribute to continuous improvement and adaptation to change.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off (PTO and/or PPTO), parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid Live Better U education benefit, including programs from high school completion to bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.