Merchandising Lead
About The Position
The Merchandising Lead provides member service by identifying member needs, guiding and supporting members with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The role assists management with supervising associates, including assigning duties, communicating goals and feedback, training, providing guidance, resolving member concerns, ensuring policy compliance, and supporting recruiting, hiring, scheduling, coaching, and evaluating associates. The position receives and stocks merchandise and supplies, maintains the sales floor and product displays, and completes related documentation. It supports facility safety, merchandise presentation, product quality, sanitation, claims and returns, pricing, shrink and damage controls, and the picking and staging of club pickup orders. The Merchandising Lead also develops and implements processes to meet business needs, collaborates with stakeholders, monitors results, and identifies improvement opportunities. The role leads and participates in teams, models ethical conduct and company values, and supports associates through coaching, mentoring, communication, change, and continuous improvement. Sam's Club offers competitive pay, performance-based bonus awards, and a range of benefits. The hourly wage range is $22.00 to $30.00, with possible additional premiums of $0.35 to $3.00 per hour in specific circumstances.
Requirements
- Must be 18 years of age or older.
- At least 6 months of retail experience and 6 months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.
Responsibilities
- Provide member service by identifying member needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Assist management with supervising associates by assigning duties, communicating goals and feedback, training, providing guidance, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor and complete required documentation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel-standard guidelines, and correcting or reporting unsafe conditions.
- Maintain sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing products, identifying shrink and damage, and securing fragile or high-shrink merchandise.
- Monitor food and merchandise quality, product rotation, code dating, product recalls, sanitation, merchandising, stocking, zoning, and cleaning across departments.
- Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
- Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, analyze information, monitor progress and results, and identify improvement opportunities.
- Demonstrate, promote, and support compliance with company policies, procedures, ethics, and integrity standards, including helping address ethical and compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timelines, and helping others adapt to change and new challenges.
- Build an inclusive workplace, communicate positively, develop and mentor associates, recognize contributions, model integrity and accountability, serve customers and members, and support continuous improvement.
Benefits
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefits for eligible full-time and part-time associates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
