Merchandising Lead

Walmart•Fridley, MN

3d•$23 - $31•Onsite

About The Position

The Merchandising Lead provides member service by identifying member needs, guiding members in using self-service technology, supporting purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management in supervising associates, including assigning work, communicating goals, training and coaching associates, resolving member issues, supporting recruiting and scheduling activities, and helping ensure compliance with company policies. The position receives and stocks merchandise and supplies, maintains the sales floor and merchandise displays, handles claims and returns, prices and signs merchandise, identifies shrink and damage, and follows food quality, rotation, sanitation, and product-recall procedures. It also oversees picking and staging club pickup orders and maintains facility safety, including safe handling of equipment and hazardous materials. The Merchandising Lead develops and implements work processes in collaboration with managers, coworkers, customers, and business partners; monitors results and identifies improvements; and demonstrates company policies, ethics, and standards. The role leads and participates in teams, supports associates through feedback and mentoring, builds an inclusive and trusting workplace, serves customers and members, adapts to change, and promotes continuous improvement.

Requirements

Must be 18 years of age or older.
Six months of retail experience and six months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Acknowledge members, identify their needs, provide guidance on self-service technology and purchasing decisions, locate merchandise, resolve issues, and promote products and services.
Assist management with supervising associates by assigning duties, communicating goals, training and coaching associates, providing direction on member service, and helping resolve complaints according to company guidelines.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor using equipment and required documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and handling procedures, disposing of hazardous materials properly, following steel-standard guidelines, and correcting or reporting unsafe situations.
Maintain sales-floor presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile or high-shrink merchandise.
Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation standards; merchandise, stock, zone, and clean departments.
Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, analyze information, monitor results, and identify improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, and ethical standards; use the Open Door Policy and assist management with correcting compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting quality and timely results, and helping others adapt to change.
Build an inclusive workplace, communicate positively, develop and mentor others, recognize contributions, act with integrity, put customers and members first, and support continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off and/or paid protected time off, including options for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Parental leave, family care leave, bereavement leave, jury duty, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards.