Merchandising Lead

Walmart • South Gate, CA

1d • $23 - $31 • Onsite

About The Position

The Merchandising Lead provides member service by identifying needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The role supports management in supervising associates, assigning duties, communicating goals and feedback, training and guiding associates, resolving member complaints, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position receives and stocks merchandise and supplies, maintains the sales floor and merchandise presentation, handles claims and returns, organizes displays, signs and prices merchandise, and identifies shrink and damaged goods. It maintains facility safety and food and merchandise quality, and oversees the picking and staging of club pickup orders. The role also develops and implements business processes, collaborates with managers, coworkers, customers, and other business partners, monitors results, and identifies improvement opportunities.

The Merchandising Lead demonstrates and promotes ethical conduct and compliance, leads and participates in teams, supports associates through mentoring and feedback, and models the company’s values. The role emphasizes respect for individuals, integrity, service to customers and members, and continuous improvement.

Requirements

• Must be 18 years of age or older.
• At least 6 months of retail experience.
• At least 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Provide member service by identifying member needs, supporting members with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Assist management with supervising associates, assigning duties, communicating goals and feedback, training associates, and providing direction on member-service approaches.
• Help resolve member complaints according to company guidelines and support compliance with company policies and procedures.
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor using equipment, merchandising practices, and required documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, following steel standards, and correcting or reporting unsafe situations.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing items, identifying shrink and damages, and securing fragile and high-shrink merchandise.
• Monitor food and merchandise quality, product rotation, code dating, recalls, and sanitation standards; merchandise, stock, zone, and clean departments.
• Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners; analyze information, monitor results, and address improvement opportunities.
• Demonstrate and support compliance with company policies, procedures, and standards of ethics and integrity; guide others in applying them and assist management in correcting ethical or compliance issues.
• Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work assignments, and supporting timely, quality work and adaptation to change.
• Build relationships, communicate positively, mentor and develop others, recognize contributions, and support an inclusive workplace.
• Deliver results while prioritizing customers and members, making information-based decisions, and contributing to continuous improvement.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefit program through Live Better U, with tuition, books, and fees covered for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed