Merchandising Lead

Walmart•Round Rock, TX

6d•$22 - $30•Onsite

About The Position

The Merchandising Lead provides member service and supports members with self-service technology, purchasing decisions, merchandise location, issue resolution, and company products and services. The role assists management with supervising associates, including assigning duties, communicating goals and feedback, training, providing guidance, resolving member complaints, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position receives and stocks merchandise and supplies, maintains the sales floor and merchandise presentation, and completes required documentation. It maintains facility safety, monitors food and merchandise quality, and oversees the picking and staging of club pickup orders. The Merchandising Lead also develops and implements processes to meet business needs, supports ethical and policy compliance, and leads or participates in teams to deliver work on time and to quality standards. The role is expected to demonstrate Sam’s Club and Walmart values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence. This includes building trust and belonging, mentoring others, putting customers first, using reliable information, learning and adapting, and driving continuous improvement.

Requirements

Must be at least 18 years of age.
At least 6 months of retail experience.
At least 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Provide member service by identifying needs, supporting self-service technology, helping with purchasing decisions and merchandise location, resolving concerns, and promoting company products and services.
Assist management with supervising associates by assigning duties, communicating goals and feedback, training, providing direction, supporting complaint resolution, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor; use equipment; and complete required paperwork, logs, and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling and disposal procedures, following steel standards, and correcting or reporting unsafe situations.
Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
Oversee the picking and staging of club pickup orders, ensuring products are selected and staged according to company policy and procedures.
Develop, communicate, and implement processes and practices to meet business needs by collaborating with others, analyzing information, monitoring results, and addressing improvement opportunities.
Promote and support compliance with company policies, procedures, ethics, and integrity standards; use the Open Door Policy; and assist management in correcting ethical or compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, providing advice and feedback, supporting timely and high-quality work, and helping others adapt to change.
Build strong and trusting relationships, communicate positively, develop and mentor others, and recognize associates’ contributions.
Serve customers and members, make decisions based on reliable information, balance priorities, and consider the effect of one's work on the team.
Demonstrate curiosity, resilience, willingness to learn, openness to new technologies and skills, and commitment to continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, with tuition, books, and fees covered for eligible programs.
Performance-based bonus awards.
Additional premiums may be paid in specific circumstances.