Merchandising Lead

Walmart•Torrance, CA

2d•Onsite

About The Position

The Merchandising Lead provides member service and supports members with self-service technology, purchasing decisions, locating merchandise, resolving issues, and learning about company products and services. The role assists management in supervising associates, including assigning duties, communicating goals and feedback, training, guiding member-service practices, resolving complaints, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. The position receives and stocks merchandise and supplies, maintains the sales floor and merchandise presentation, handles claims and returns, sets up and maintains displays, and follows stocking, zoning, pricing, signing, safety, sanitation, and product-quality procedures. It also monitors merchandise quality and food safety, supports club pickup by overseeing order picking and staging, and helps develop and implement processes that meet business needs. The Merchandising Lead works with managers, coworkers, customers, members, and other business partners to deliver results, improve processes, and uphold company policies, ethics, and standards. The role models the company’s values, supports associates through teamwork, mentoring, and change, and contributes to a respectful and inclusive workplace.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience.
At least 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Acknowledge members, identify their needs, provide guidance on self-service technology and purchasing decisions, locate merchandise, resolve issues, and promote company products and services.
Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member-service practices.
Help resolve member complaints and issues according to company guidelines and ensure compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors, and organize and maintain the sales floor using equipment and required documentation.
Maintain facility safety by conducting safety sweeps, following forklift-spotting and hazardous-material procedures, following steel-standard guidelines, and correcting or reporting unsafe situations.
Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, and signing and pricing merchandise.
Identify shrink and damage and secure fragile and high-shrink merchandise.
Monitor food and merchandise quality, including product rotation, code dating, product recalls, and sanitation standards.
Merchandise, stock, zone, and clean assigned departments and categories.
Oversee the picking and staging of club pickup orders, ensuring products are selected and staged according to company policy and procedures.
Develop, communicate, and implement processes and practices to meet business needs in collaboration with managers, coworkers, customers, and other business partners.
Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
Promote and support compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing ethical and compliance issues.
Lead and participate in teams by coordinating work assignments, sharing resources and information, and supporting timelines and work quality.
Build trusting relationships, communicate effectively, mentor and develop others, and support associates through change and new challenges.
Make decisions based on reliable information, balance short- and long-term priorities, and consider the impact of work on team results and stakeholders.
Support Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit, including programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered for eligible associates.
Performance-based bonus awards.
Hourly premiums may apply in specific circumstances based on schedule, facility, season, or work performed.