(USA) Merchandising Lead

Walmart • Evergreen Park, IL

10d • $23 - $31 • Onsite

About The Position

The Merchandising Lead provides member service by identifying member needs, supporting members with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management with supervising associates, including assigning duties, communicating goals and feedback, training, providing direction, resolving member issues, supporting company policies and the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.

The position receives and stocks merchandise and supplies, maintains the sales floor and product displays, handles claims and returns, and follows company procedures for pricing, signing, stocking, zoning, organization, and documentation. It maintains facility safety, monitors food and merchandise quality, and oversees picking and staging of club pickup orders. The Merchandising Lead also develops and implements processes to meet business needs, collaborates with coworkers and business partners, monitors results, and identifies improvements.

The role leads and participates in teams, supports associates through feedback and mentoring, models company values and ethical conduct, and helps ensure compliance with company policies, procedures, and standards. It promotes a culture of respect, belonging, integrity, customer service, learning, and continuous improvement.

Requirements

• Must be 18 years of age or older.
• At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Provide member service by identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
• Assist management with supervising associates by assigning duties, communicating goals and feedback, training, providing direction, resolving member concerns, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock merchandise and supplies from distribution centers and vendors; organize and maintain the sales floor and complete required documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, applying steel standards, and correcting or reporting unsafe situations.
• Maintain sales floor and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing products, identifying shrink and damage, and securing fragile and high-shrink merchandise.
• Monitor food and merchandise quality, including product rotation, code dating, recalls, sanitation, merchandising, stocking, zoning, and cleaning across departments.
• Oversee picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with managers, coworkers, customers, and business partners; monitor progress and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethics standards; demonstrate their application, implement action plans, use the Open Door Policy, and assist management with ethical and compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, supporting work quality and timelines, and helping others adapt to change.
• Model respect, integrity, customer service, and excellence; build relationships, mentor and develop associates, recognize contributions, and support continuous improvement and learning.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U, including programs from high school completion to bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed