(USA) Merchandising Lead

Walmart•Ontario, OH

5d•$21 - $29•Onsite

About The Position

The Merchandising Lead provides member service and supports members with self-service technology, purchasing decisions, merchandise location, issue resolution, and information about company products and services. The role assists management with supervising associates by assigning duties, communicating goals and feedback, training, providing guidance on member service, addressing complaints, ensuring policy compliance, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation activities. The position receives and stocks supplies and merchandise, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety, supports merchandise presentation and quality, handles claims and returns, stocks and organizes products, maintains displays, identifies shrink and damage, and ensures food and merchandise standards are followed. The role also oversees picking and staging club pickup orders. The Merchandising Lead develops and implements processes in collaboration with managers, coworkers, customers, and business partners; monitors progress and identifies improvement opportunities; promotes ethical and policy compliance; and leads and participates in teams to meet customer needs, priorities, timelines, and quality expectations. The role models company values, fosters belonging and teamwork, mentors associates, supports continuous improvement and change, and contributes to Walmart’s goal of becoming a regenerative company. The hourly wage range is $21.00 to $29.00. Additional premiums of $0.35 to $3.00 per hour may apply in specific circumstances. The primary location is 1070 N Lexington Springmill Rd, Ontario, Ohio 44906-1121.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Acknowledge members, identify their needs, provide guidance and support with self-service technology and purchasing decisions, locate merchandise, resolve issues, and promote company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training, providing direction on member service, resolving complaints, supporting policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor; use equipment; and complete required paperwork, logs, and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling and disposal procedures, following steel standard guidelines, and correcting or reporting unsafe situations.
Maintain sales floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
Oversee picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices to meet business needs; collaborate with managers, coworkers, customers, and business partners; analyze information; monitor progress and results; and address improvement opportunities.
Demonstrate and support compliance with company policies, procedures, and ethics standards, including using the Open Door Policy and assisting management with ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, providing feedback and support, meeting timelines and quality expectations, and helping others adapt to change.
Foster a respectful, inclusive workplace; build trusting relationships; communicate positively; mentor and develop others; recognize contributions; model integrity and accountability; put customers and members first; and support continuous improvement and learning.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO usable for vacation, sick leave, holidays, or other purposes, subject to job classification and length of employment.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Performance-based bonus awards.