(USA) Merchandising Lead

Walmart•Matthews, NC

6d•$22 - $30•Onsite

About The Position

The Merchandising Lead supports member service, merchandise operations, sales-floor presentation, safety, and associate supervision in a Sam's Club facility. The role assists management with assigning work, communicating goals, training and guiding associates, resolving member concerns, and supporting recruiting, hiring, scheduling, coaching, and evaluation activities. The position receives and stocks merchandise, maintains and organizes the sales floor, handles returns and damaged goods, prices and signs merchandise, and ensures displays and merchandise presentation meet company standards. It monitors food and merchandise quality, product rotation, code dating, recalls, and sanitation, and oversees the picking and staging of club pickup orders. The Merchandising Lead also helps develop and implement processes, monitors results and improvement opportunities, supports ethical and policy compliance, and leads and participates in teams. The role is expected to model the company's values, foster a respectful and inclusive workplace, support associates' development, deliver results with a customer-first approach, and adapt to change and new technology.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

Provide member service by identifying needs, supporting use of self-service technology, helping with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training associates, providing direction on member-service approaches, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Receive and stock supplies and merchandise from distribution centers and vendors, and organize and maintain the sales floor using equipment and required documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, applying steel standards, and correcting or reporting unsafe conditions.
Maintain sales-floor condition and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality, including product rotation, code dating, recalls, and sanitation; merchandise, stock, zone, and clean departments.
Oversee the selection and staging of club pickup orders in accordance with company policies and procedures.
Develop, communicate, and implement processes and practices by collaborating with stakeholders, analyzing information, monitoring progress and results, and addressing improvement opportunities.
Promote compliance with company policies, procedures, ethics, and integrity standards; explain and model their application, support action plans and the Open Door Policy, and assist management with ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating work, providing advice and support, and helping others adapt to change.
Model company values by fostering belonging, building trusting relationships, developing and mentoring associates, maintaining integrity and accountability, prioritizing customers and members, and driving continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, including PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U company-paid education benefits, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
Performance-based bonus awards.
Potential hourly premiums depending on schedule, facility, season, or work performed.