(USA) Merchandising Lead

Walmart•Chino, CA

5d•Onsite

About The Position

The Merchandising Lead provides member service, supports members with purchasing decisions and self-service technology, helps resolve member concerns, and promotes company products and services. The role assists management with supervising associates, including assigning work, communicating goals, training, providing guidance, and supporting recruiting, hiring, scheduling, coaching, and performance evaluations. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It maintains safety standards and merchandise presentation, handles claims and returns, stocks and organizes products, sets up and maintains displays, and monitors product quality, rotation, recalls, and sanitation. The lead also oversees the picking and staging of club pickup orders. The role develops and implements processes with business partners, monitors results, identifies improvements, and supports compliance with company policies and ethics standards. It leads and participates in teams, supports associates through change, and demonstrates the company’s values of respect, integrity, customer service, and continuous improvement. The job is located at the Sam’s Club facility at 3951 Grand Ave, Chino, California.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience, including hiring, evaluating, mentoring, developing, and managing others’ workloads.

Responsibilities

Provide member service by identifying needs, guiding members on self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services.
Assist management in supervising associates by assigning duties, communicating goals and feedback, training, providing direction, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation.
Receive and stock supplies and merchandise, organize and maintain the sales floor, use equipment, and complete required paperwork and logs.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material handling procedures, applying steel standards, and correcting or reporting unsafe situations.
Maintain sales-floor conditions and merchandise presentation, including handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile or high-shrink items.
Monitor food and merchandise quality by following rotation, code dating, recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices in collaboration with managers, coworkers, customers, and other business partners; monitor results and address improvement opportunities.
Demonstrate, promote, and support compliance with company policies, procedures, ethics standards, and related action plans; assist management in correcting ethical and compliance issues.
Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping associates adapt to change.
Model company values by fostering belonging, building relationships, mentoring and developing others, acting with integrity, serving customers and members, and driving continuous improvement.