(USA) Merchandising Lead
About The Position
The Merchandising Lead provides member service by identifying member needs, offering guidance with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The role assists management in supervising associates, including assigning duties, communicating goals and feedback, training, providing direction on member service, supporting recruiting and staffing activities, and helping resolve complaints in accordance with company guidelines. The position receives and stocks merchandise and supplies, maintains the sales floor, and ensures merchandise is presented, priced, signed, organized, and stocked according to company policies. It maintains facility safety and product quality, handles claims and returns, supports sanitation and product rotation standards, and oversees the picking and staging of club pickup orders. The Merchandising Lead develops and implements practices to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and addresses improvement opportunities. The role models ethical conduct and company policies, leads and participates in teams, supports associates through coaching and mentoring, and demonstrates Walmart’s stated values of respect, integrity, customer service, and continuous improvement.
Requirements
- Must be 18 years of age or older.
- At least 6 months of retail experience and 6 months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.
Responsibilities
- Provide member service by identifying needs, guiding members on self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Assist management with supervising associates, including assigning duties, communicating goals and feedback, training, and providing direction on member-service approaches.
- Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates, and help ensure member complaints are resolved according to company guidelines.
- Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor and complete required documentation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and correcting or reporting unsafe situations.
- Maintain sales-floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging, organizing, cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damage, and securing fragile or high-shrink merchandise.
- Monitor food and merchandise quality, including product rotation, code dating, recalls, and sanitation standards; merchandise, stock, zone, and clean departments.
- Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
- Develop, communicate, and implement processes and practices to meet business needs; collaborate with business partners, analyze information, monitor results, and address improvement opportunities.
- Promote and support compliance with company policies, procedures, ethics, and integrity standards; use the Open Door Policy and assist management with compliance issues.
- Lead and participate in teams by coordinating work assignments, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
- Build relationships, communicate positively, mentor and develop associates, recognize contributions, put members first, and support continuous improvement and company values.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education benefits, including eligible programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.
- Additional premiums may be paid in specific circumstances, ranging from $0.35 to $3.00 per hour.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
