(USA) Merchandising Lead
About The Position
The Merchandising Lead provides member service by identifying needs, guiding members through self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management with supervising associates by assigning duties, communicating goals and feedback, training, coaching, supporting recruiting and hiring, scheduling, promoting, and evaluating associates, and helping resolve member complaints in accordance with company guidelines. The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety and sales-floor presentation, including handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, and signing and pricing products. The role also monitors food and merchandise quality, follows rotation, code-dating, recall, and sanitation standards, and oversees picking and staging club pickup orders. The Merchandising Lead develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. It demonstrates and supports company policies, ethics, and compliance, and leads and participates in teams to coordinate work, share resources, provide guidance, and help others adapt to change. The role is expected to uphold the company’s values by respecting individuals, acting with integrity, serving customers and members, and striving for excellence.
Requirements
- Must be 18 years of age or older.
- At least 6 months of retail experience and 6 months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.
Responsibilities
- Acknowledge members, identify their needs, provide guidance on self-service technology and purchasing decisions, locate merchandise, resolve concerns, and promote company products and services.
- Assist management in supervising associates by assigning duties, communicating goals and feedback, training, and providing direction on member service approaches and techniques.
- Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
- Receive and stock supplies and merchandise from distribution centers and vendors; organize and maintain the sales floor and complete required paperwork and documentation.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standard guidelines, and correcting or reporting unsafe situations.
- Maintain sales-floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing products, identifying shrink and damage, and securing fragile and high-shrink merchandise.
- Monitor food and merchandise quality, including product rotation, code dating, recalls, and sanitation standards; merchandise, stock, zone, and clean departments.
- Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policy and procedures.
- Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, analyze information, monitor results, and address improvement opportunities.
- Demonstrate and support compliance with company policies, procedures, ethics, and integrity standards; assist management with correcting ethical and compliance issues.
- Lead and participate in teams by coordinating work assignments, sharing resources and information, providing advice and support, and helping others adapt to change.
- Model company values by fostering an inclusive workplace, building relationships, developing and mentoring others, acting with integrity, serving customers and members, and pursuing continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may also be used for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U company-paid education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
