(USA) Merchandising Lead

Walmart • Bentonville, AR

2d • $21 - $29 • Onsite

About The Position

The Merchandising Lead at Sam's Club provides member service by understanding member needs, offering guidance on self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The role assists management with supervising associates, including assigning duties, communicating goals, training, providing guidance, helping resolve complaints, ensuring compliance with policies, and participating in recruiting, hiring, scheduling, coaching, and evaluating associates.

Responsibilities include receiving and stocking merchandise and supplies; organizing and maintaining the sales floor; maintaining safe facility conditions; and ensuring merchandise presentation, displays, pricing, and department cleanliness meet company standards. The role also monitors food and merchandise quality, oversees picking and staging club pickup orders, and works with managers, coworkers, customers, and business partners to implement processes and improve results.

The position models company values and standards of ethics and integrity, supports compliance and the Open Door Policy, and leads and participates in teams to meet customer needs and business priorities. It also supports a respectful, inclusive workplace, develops and mentors associates, adapts to change, and pursues continuous improvement.

Requirements

• Must be 18 years of age or older.
• At least 6 months of retail experience.
• At least 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Provide member service by identifying needs, supporting members with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Assist management in supervising associates by assigning duties, communicating goals, training, providing direction, resolving member complaints, supporting policy compliance, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors, and organize and maintain the sales floor using equipment and required documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and correcting or reporting unsafe conditions.
• Maintain sales floor and merchandise presentation by handling claims and returns, zoning and stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing products, identifying shrink and damage, and securing fragile and high-shrink merchandise.
• Monitor food and merchandise quality by following product rotation, code dating, product recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
• Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices with managers, coworkers, customers, and business partners; analyze information, monitor results, and address improvement opportunities.
• Demonstrate and promote compliance with company policies, procedures, and ethics standards; implement action plans and assist management in correcting ethical or compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, supporting work quality and timelines, and helping others adapt to change.
• Support a respectful and inclusive workplace, build trusting relationships, mentor and develop others, and recognize contributions.
• Deliver results with a customer-first approach, make information-based decisions, and support continuous improvement and the adoption of new technologies and skills.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or paid protected time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed