(USA) Merchandising Lead
About The Position
The Merchandising Lead provides member service by identifying members’ needs, supporting them with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management with supervising associates, including assigning work, communicating goals and feedback, training, coaching, evaluating, and participating in hiring and scheduling. The position receives and stocks merchandise, maintains the sales floor and product displays, handles claims and returns, and ensures merchandise is organized, accurately signed and priced, and presented according to company procedures. It monitors food and merchandise quality, including product rotation, code dating, recalls, and sanitation, and oversees the picking and staging of club pickup orders. The Merchandising Lead maintains facility safety, follows handling and hazardous-material procedures, and reports or corrects unsafe conditions. The role also develops and implements processes with business partners, supports ethical and policy compliance, and leads and participates in teams to achieve work quality and timelines. Associates are expected to demonstrate the company’s values through respectful collaboration, integrity, customer focus, continuous improvement, and support for a culture of belonging.
Requirements
- Must be at least 18 years of age.
- At least 6 months of retail experience and 6 months of customer service experience.
Nice To Haves
- Experience leading a team.
- Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.
Responsibilities
- Provide member service by acknowledging members, identifying needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
- Assist management in supervising associates by assigning duties, communicating goals and feedback, training, coaching, providing direction, and participating in recruiting, hiring, scheduling, promoting, and evaluating associates.
- Receive and stock supplies and merchandise, organize the sales floor, and complete required documentation according to company policies and procedures.
- Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, and correcting or reporting unsafe situations.
- Maintain sales-floor presentation by handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile or high-shrink merchandise.
- Monitor food and merchandise quality by following product rotation, code dating, product recall, and sanitation standards; merchandise, stock, zone, and clean departments.
- Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
- Develop, communicate, and implement processes and practices by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring results, and addressing improvement opportunities.
- Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; assist management in addressing compliance issues.
- Lead and participate in teams by coordinating work, sharing resources and information, providing advice and support, meeting timelines and quality expectations, and helping others adapt to change.
- Build trusting working relationships, communicate positively, mentor and develop others, recognize contributions, and support a culture of belonging.
- Deliver results while putting members first, make decisions using reliable information, and pursue continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off and/or paid protected time off, including possible use for vacation, sick leave, and holidays.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid Live Better U education benefits for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
- Performance-based bonus awards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
