(USA) Merchandising Lead

Walmart • Hendersonville, TN

4d • Onsite

About The Position

The Merchandising Lead provides member service by identifying member needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management in supervising associates, including assigning duties, communicating goals and feedback, training, providing direction on member service, resolving complaints, and supporting recruiting, hiring, scheduling, coaching, and evaluating associates.

The position receives and stocks supplies and merchandise, organizes and maintains the sales floor, and completes required documentation. It maintains facility safety and sales-floor presentation, including handling claims and returns, stocking and zoning, arranging merchandise, setting up and cleaning displays, pricing and signing merchandise, and addressing damaged or high-shrink items. The role monitors food and merchandise quality and sanitation, and oversees the picking and staging of club pickup orders.

The Merchandising Lead develops and implements processes to meet business needs, collaborates with managers, coworkers, customers, and business partners, monitors results, and identifies improvement opportunities. The role promotes compliance with company policies, procedures, and ethical standards; leads and participates in teams; and demonstrates the company’s expectations around respect, integrity, customer service, and continuous improvement.

Requirements

• Must be 18 years of age or older.
• At least 6 months of retail experience.
• At least 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Provide member service by identifying needs, supporting use of self-service technology, helping with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock supplies and merchandise, maintain and organize the sales floor, and complete required paperwork and documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, applying steel standards, and reporting or correcting unsafe situations.
• Maintain sales-floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging and organizing merchandise, setting up and cleaning displays, removing damaged goods, and signing and pricing products.
• Identify shrink and damage and secure fragile and high-shrink merchandise.
• Monitor food and merchandise quality, product rotation, code dating, recalls, and sanitation standards.
• Oversee the picking and staging of club pickup orders in accordance with company procedures.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, monitor results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, and ethical standards, and assist management with correcting ethical and compliance issues.
• Lead and participate in teams, coordinate work assignments, share resources and information, support work quality and timelines, and help others adapt to change.
• Model respect, integrity, customer-first service, accountability, continuous improvement, and support for associates’ development.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U company-paid education benefits for eligible full-time and part-time associates, covering programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are paid.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed