(USA) Merchandising Lead

Walmart • Franklin, TN

3d • Onsite

About The Position

The Merchandising Lead provides member service by identifying member needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management with supervising associates, including assigning duties, communicating goals and feedback, training, providing direction on member service, and supporting recruiting, hiring, scheduling, promotion, coaching, and evaluation activities.

The position receives and stocks merchandise and supplies, organizes and maintains the sales floor, and completes required documentation. It helps maintain facility safety and merchandise presentation by conducting safety sweeps, handling hazardous materials appropriately, maintaining displays, stocking and zoning merchandise, managing claims and returns, and identifying shrink or damaged goods. It also monitors food and merchandise quality, oversees picking and staging club pickup orders, and supports continuous improvement by developing and implementing processes in collaboration with managers, coworkers, customers, and business partners.

The Merchandising Lead models and promotes company policies, ethics, and integrity; participates in teams and helps ensure work quality and timelines. The role is expected to demonstrate respect, teamwork, accountability, customer-first service, adaptability, continuous improvement, and support for a workplace where associates can thrive.

Requirements

• Must be 18 years of age or older.
• At least 6 months of retail experience.
• At least 6 months of customer service experience.

Nice To Haves

• Experience leading a team.
• Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others' workloads.

Responsibilities

• Provide member service by acknowledging members, identifying their needs, assisting with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Assist management with supervising associates by assigning duties, communicating goals and feedback, training, and providing direction and guidance on member service.
• Support recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor, and complete required paperwork and documentation.
• Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, following steel standard guidelines, and correcting or reporting unsafe situations.
• Maintain sales floor and merchandise presentation by handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink items.
• Monitor food and merchandise quality by following product rotation, code dating, recall, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
• Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
• Develop, communicate, and implement processes and practices to meet business needs; collaborate with stakeholders, analyze information, monitor results, and identify improvement opportunities.
• Promote compliance with company policies, procedures, ethics, and integrity standards; explain and demonstrate their application, use the Open Door Policy, and assist management in addressing ethical or compliance issues.
• Lead and participate in teams by coordinating work, sharing resources and information, providing advice and feedback, supporting quality and timelines, and helping others adapt to change.
• Model company values by fostering belonging, building trusting relationships, mentoring others, acting with integrity, prioritizing customers and members, and pursuing continuous improvement.

Benefits

• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
• PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education benefits through Live Better U, including tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed