Merchandising Lead

Walmart•Orlando, FL

15h•$21 - $29•Onsite

About The Position

The Merchandising Lead provides member service by identifying member needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving issues, and promoting company products and services. The role assists management in supervising associates by assigning duties, communicating goals and feedback, training and guiding associates, resolving member concerns, ensuring policy compliance, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation. The position receives and stocks supplies and merchandise, maintains the sales floor, and completes required documentation. It supports facility safety, maintains merchandise presentation and quality, handles claims and returns, stocks and organizes products, manages displays, identifies shrink and damage, and follows food rotation, sanitation, and recall procedures. It also oversees the picking and staging of club pickup orders. The Merchandising Lead develops and implements processes to meet business needs, monitors results, and identifies opportunities for improvement. The role demonstrates ethical and policy compliance, collaborates with teams and business partners, coordinates work assignments, supports work quality and timelines, and helps others adapt to change. It is expected to model company values, foster belonging, develop and mentor others, serve members, and pursue continuous improvement.

Requirements

Must be 18 years of age or older.
At least 6 months of retail experience.
At least 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

Provide member service by acknowledging members, identifying their needs, guiding them in using self-service technology and making purchases, locating merchandise, resolving issues, and promoting products and services.
Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints according to company guidelines and ensure compliance with company policies and procedures.
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors, maintain the sales floor, and complete required logs and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and hazardous-material procedures, and correcting or reporting unsafe situations.
Maintain sales-floor presentation by handling claims and returns, zoning, stocking, organizing merchandise, setting up and cleaning displays, removing damaged goods, and signing and pricing merchandise.
Identify shrink and damage and secure fragile and high-shrink merchandise.
Monitor food and merchandise quality, including product rotation, code dating, recalls, and sanitation standards.
Oversee picking and staging of club pickup orders and ensure products are selected and staged according to company procedures.
Develop, communicate, and implement processes and practices to meet business needs; monitor progress and results and identify improvement opportunities.
Promote compliance with company policies, procedures, and ethics standards, and assist management in addressing ethical and compliance issues.
Lead and participate in teams, coordinate work assignments, share resources and information, and support timely, quality work.
Build trusting relationships, communicate effectively, recognize others' contributions, and help develop and mentor associates.
Model company values, serve members, support continuous improvement, and help others adapt to change.