Merchandising Lead

Walmart•Metairie, LA

13h•Onsite

About The Position

The Merchandising Lead provides member service by identifying members’ needs, offering guidance and support with self-service technology and purchasing decisions, locating merchandise, resolving concerns, and promoting company products and services. The role assists management in supervising associates, including assigning duties, communicating goals and feedback, training and guiding associates, resolving member complaints in accordance with company guidelines, supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promotion, coaching, and evaluation. The position receives and stocks merchandise and supplies, maintains the sales floor and merchandise presentation, and completes required documentation. It supports safety procedures, product quality and sanitation, merchandise rotation and recalls, and the picking and staging of club pickup orders. The lead also develops and implements processes with managers, coworkers, customers, and business partners, monitors results, and addresses improvement opportunities. The role demonstrates company policies, ethical standards, and values, and leads and participates in teams to coordinate work, meet timelines and quality standards, support others, and adapt to change. It emphasizes respect, integrity, customer and member service, continuous improvement, learning, and helping associates develop.

Requirements

Must be at least 18 years of age.
At least 6 months of retail experience and 6 months of customer service experience.

Nice To Haves

Experience leading a team.
Supervisory experience that includes hiring, evaluating, mentoring, developing, and managing others’ workload.

Responsibilities

Acknowledge members, identify their needs, provide guidance on self-service technology and purchasing decisions, locate merchandise, resolve issues, and promote company products and services.
Assist management with supervising associates by assigning duties, communicating goals and feedback, training associates, and providing direction on member service.
Help resolve member complaints according to company guidelines, support the Open Door Policy, and participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor, and complete required paperwork and documentation.
Maintain facility safety by conducting safety sweeps, following forklift spotting and handling procedures, handling hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
Maintain sales floor conditions and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up and cleaning displays, removing damaged goods, signing and pricing items, identifying shrink and damage, and securing fragile and high-shrink merchandise.
Monitor food and merchandise quality by following product rotation, code dating, recalls, and sanitation standards, and by merchandising, stocking, zoning, and cleaning departments.
Oversee the picking and staging of club pickup orders and ensure products are selected and staged according to company policies and procedures.
Develop, communicate, and implement processes and practices to meet business needs in collaboration with managers, coworkers, customers, and business partners.
Analyze information from multiple sources, monitor progress and results, and identify and address opportunities for improvement.
Demonstrate and promote compliance with company policies, procedures, ethics, and integrity standards; support action plans and assist management with ethical and compliance issues.
Lead and participate in teams by sharing resources and information, determining customer needs and business priorities, coordinating assignments, and supporting work quality and timelines.
Build trusting relationships, communicate with impact and positivity, and help develop and mentor others.
Put customers and members first, make decisions using reliable information, and consider how individual work affects team results.
Promote continuous improvement, learning, new technologies and skills, and support others through change.

Benefits

Medical, vision, and dental coverage.
401(k), stock purchase, and company-paid life insurance.
Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Company-paid education through Live Better U, including eligible programs from high school completion through bachelor’s degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.
Performance-based bonus awards.