Merchandising Assistant Store Manager In Training

The Home Depot•Albany, OR

18d

About The Position

The Merchandising Assistant Store Manager in Training (MASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot. The comprehensive training program includes hands-on experience, mentorship, and leadership development. During a training period of up to six weeks, the trainee learns Manager on Duty duties and how to oversee the Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical departments to support customer service, product availability, and store presentation. The MASM-IT works with the Store Manager, Assistant Store Managers, and merchandising field teams to develop and implement strategies that improve sales and profitability, create departmental action plans, and support smooth department operations. The role leads by example and upholds, maintains, and supports lawful company policies and positions. Training covers retail operations, customer service, sales and profitability, company policies and procedures, staffing and scheduling, inventory and stock deficiencies, selling behaviors, customer issue resolution, service needs, performance management, and completion of assigned training modules and assessments.

Requirements

Must be at least 18 years old.
Must be legally permitted to work in the United States.
At least 1 year of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
A bachelor's degree or equivalent in a field of study related to the job.
3 years of work experience.
3 years of leadership experience.

Responsibilities

Supervise associates in the selling effort, lead GET culture, and set an example for customer service and associate engagement.
Resolve customer concerns effectively and promptly.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Learn and follow store standard operating procedures, particularly safety compliance procedures; maintain process accuracy and take steps to mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training covering retail operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling, identifying and resolving stock deficiencies, supervising associates’ selling behaviors, resolving customer issues, and supporting installed sales, special orders, and product sales service needs.
Learn and demonstrate performance management, including reviewing associate performance and carrying out disciplinary processes when necessary.
Complete assigned training modules and assessments.
Collaborate with the Store Manager, Assistant Store Managers, and merchandising field teams to develop sales and profitability strategies and departmental action plans.