Merchandising Assistant Store Manager in Training

The Home Depot • Augusta, GA

9d

About The Position

The Merchandising Assistant Store Manager in Training (MASM-IT) gains hands-on experience in the responsibilities and functions of a Specialty Assistant Store Manager through a comprehensive training program that includes practical experience, mentorship, and leadership development. Training lasts up to six weeks and covers Manager on Duty duties and oversight of merchandising departments, including Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical. The role supports customer service, product availability, store presentation, sales, profitability, and smooth department operations. The MASM-IT works with the Store Manager, Assistant Store Managers, and merchandising field teams, leads by example, and upholds lawful company policies and positions.

Requirements

• Must be at least 18 years old.
• Must be legally permitted to work in the United States.
• At least 1 year of work experience.
• At least 3 years of leadership experience.
• Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

• Ability to collaborate and work effectively with cross-functional teams.
• A bachelor's degree or equivalent degree in a job-related field.
• 3 years of work experience.
• 3 years of leadership experience.

Responsibilities

• Supervise associates in selling efforts, promote GET culture, and model excellent customer service and associate engagement.
• Address customer concerns effectively and take prompt action to resolve issues.
• Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
• Follow company policies and procedures and hold associates accountable for doing the same.
• Learn and apply store standard operating procedures, particularly those related to safety compliance, process accuracy, and shrink mitigation.
• Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
• Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
• Learn to maintain and operate store equipment and systems and manage daily financial operations.
• Participate in structured training covering retail operations, customer service, sales and profitability, and company policies and procedures.
• Learn and demonstrate staffing and scheduling tactics, identify and resolve stock deficiencies, and supervise associates in selling behaviors.
• Resolve customer issues and concerns and support service needs for installed sales, special orders, and product sales.
• Learn and demonstrate performance management, including reviewing associate performance and carrying out disciplinary processes when necessary.
• Complete assigned training modules and assessments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED