Merchandising Assistant Store Manager in Training

The Home Depot•Winston-Salem, NC

9d•Onsite

About The Position

The Merchandising Assistant Store Manager in Training (MASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager at The Home Depot through a comprehensive training program that includes practical experience, mentorship, and leadership development. Training lasts up to six weeks and prepares the MASM-IT to execute the key responsibilities of the MASM role. The role includes learning Manager on Duty responsibilities and overseeing merchandising departments—including Garden, Hardware, Lumber, Building Materials, Plumbing, and Electrical—to support customer service, product availability, and store presentation. The MASM-IT collaborates with the Store Manager, Assistant Store Managers, and merchandising field teams to develop and implement sales and profitability strategies, create departmental game plans, and support smooth department operations. The role is expected to lead by example and uphold, maintain, and support lawful company policies and positions.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
At least 1 year of work experience.
At least 3 years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

Ability to collaborate and work effectively with cross-functional teams.
Three years of work experience.
Three years of leadership experience.
Knowledge, skills, and abilities typically acquired through completion of a bachelor's degree program or equivalent degree in a job-related field.

Responsibilities

Supervise associates in the selling effort, lead the GET culture, and set a positive example.
Drive customer service and associate engagement throughout the store; ensure customer concerns are addressed effectively and resolved promptly.
Perform opening, closing, Manager on Duty, and other whole-store responsibilities.
Follow company policies and procedures and hold associates accountable for doing so.
Apply store standard operating procedures, especially safety procedures, and learn methods to maintain process accuracy and mitigate shrink.
Ensure that self and associates follow safety and hazardous-material procedures and Safety Matters guidelines.
Work with key partners to plan merchandise placement and signing, and support stock integrity through inventory management.
Learn to maintain and operate store equipment and systems and manage daily financial operations.
Participate in structured training covering retail operations, customer service, sales and profitability, and company policies and procedures.
Learn and demonstrate staffing and scheduling practices; identify and resolve stock deficiencies; supervise associate selling behaviors; resolve customer issues; and support service needs for installed sales, special orders, and product sales.
Learn and demonstrate performance management, including reviewing associate performance and executing disciplinary processes when necessary.
Complete all assigned training modules and assessments.
Collaborate with the Store Manager, Assistant Store Managers, and merchandising field teams to develop and implement strategies and actionable departmental game plans.