Full-Time Merchandise Processing Supervisor

The Salvation Army Central Territory • Highland, MI

8d • Onsite

About The Position

The Merchandise Processing Supervisor oversees the production process and personnel at The Salvation Army Thrift Store, focusing on meeting established production and sales goals. The role supports the organization’s community programs by helping turn donations into saleable products. Responsibilities include maintaining quality and efficient workflows, supporting a positive shopping experience, and coordinating production operations. The position includes paid training on production expectations and store procedures, as well as ongoing coaching and support from store leadership.

Requirements

• High school diploma or GED.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency, including familiarity with payroll systems.
• Ability to pass a pre-employment drug test and background check.
• Basic math skills.
• Regular standing, walking, and manual dexterity.
• Ability to lift or move up to 50 pounds regularly and occasionally lift up to 100 pounds.
• Ability to climb, balance, stoop, kneel, or crouch as needed.
• Clear close and distance vision with ability to adjust focus.
• Flexibility to work weekends and evening hours.
• Availability for occasional travel to various locations for work or training.

Nice To Haves

• Retail sales production and/or thrift store experience.

Responsibilities

• Direct and ensure completion of production team members’ daily tasks, including workspace maintenance.
• Train new team members on production expectations and processes.
• Conduct quality control inspections to ensure products meet standards before reaching the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.

Benefits

• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Employee discount.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED