Full-Time Merchandise Processing Supervisor
About The Position
The Merchandise Processing Supervisor oversees the production process and production personnel at The Salvation Army Thrift Store, with a focus on established production and sales goals. The role ensures quality control, efficient workflows, organized workspaces, and a positive shopping experience. Responsibilities also include maintaining inventory and product controls, supporting store safety and maintenance, coordinating supplies, and communicating with store management. Paid training on production expectations and store procedures is provided, along with ongoing coaching and support from store leadership.
Requirements
- High school diploma or GED.
- Experience following and giving direction.
- Strong English communication skills.
- Basic computer proficiency, including payroll systems.
- Ability to pass a pre-employment drug test and background check.
- Basic math skills.
- Regular standing, walking, and manual dexterity.
- Ability to lift or move up to 50 pounds regularly and occasionally lift up to 100 pounds.
- Capability to climb, balance, stoop, kneel, or crouch as needed.
- Clear close and distance vision, with ability to adjust focus.
- Flexibility to work weekends and evening hours.
- Availability for occasional travel to various locations for work or training.
Nice To Haves
- Retail sales production and/or thrift store experience.
Responsibilities
- Direct and ensure completion of daily production team tasks, including workspace maintenance.
- Train new team members on production expectations and processes.
- Perform quality-control inspections to ensure products meet standards before reaching the sales floor.
- Track and report production metrics at scheduled intervals.
- Implement strategies to meet product acquisition, production, and sales goals.
- Manage product rotation and inventory-control processes.
- Maintain organized workspaces and prepare for next-day production.
- Support store maintenance and safety protocols.
- Place and coordinate supply orders for processing needs.
- Implement product-control procedures to prevent shrinkage.
- Monitor and control property, utility, and supply usage.
- Seek ways to improve donor and shopper experiences.
- Support management in fostering understanding of policies and procedures.
- Communicate effectively with store management regarding operations.
- Direct complaints and concerns appropriately to management.
Benefits
- Paid training on production expectations and store procedures.
- Ongoing coaching and support from store leadership.
- Employee discount.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
