Full-Time Merchandise Processing Supervisor

The Salvation Army Central Territory • West Bloomfield, MI

1d • Onsite

About The Position

The Merchandise Processing Supervisor at The Salvation Army Thrift Store oversees the production process and personnel to meet established production and sales goals. The role ensures quality control, efficient workflows, and a positive shopping experience. Work includes directing daily production tasks, training team members, monitoring production metrics, managing inventory and product rotation, maintaining safe and organized workspaces, coordinating supplies, and supporting store management and customer relations.

Paid training is provided on production expectations and store procedures, with ongoing coaching and support from store leadership. The position is based in a store environment and is scheduled for 40 hours per week, including evenings, weekends, and holidays as scheduled. Occasional travel to various locations for work or training may be required.

Requirements

• High school diploma or GED.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency, including payroll systems.
• Ability to pass a pre-employment drug test and background check.
• Basic math skills.
• Ability to work weekends and evening hours.
• Availability for occasional travel to various locations for work or training.
• Regular standing, walking, and manual dexterity.
• Ability to lift or move up to 50 pounds regularly and occasionally lift up to 100 pounds.
• Ability to climb, balance, stoop, kneel, or crouch as needed.
• Clear close and distance vision, with ability to adjust focus.

Nice To Haves

• Retail sales production and/or thrift store experience.

Responsibilities

• Direct and ensure completion of daily production tasks, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality-control inspections to ensure products meet standards before reaching the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory-control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product-control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Look for ways to improve donor and shopper experiences.
• Support management in fostering understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.

Benefits

• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Employee discount.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED