Full-Time Merchandise Processing Supervisor

The Salvation Army Central Territory • Southgate, MI

8d • Onsite

About The Position

The Merchandise Processing Supervisor oversees production processes and personnel at The Salvation Army Thrift Store, helping turn donations into funding for community programs. The role focuses on meeting production and sales goals, maintaining quality and efficient workflows, and supporting a positive shopping experience. The supervisor directs daily production work, trains team members, tracks production results, manages product rotation and inventory, and helps maintain store operations and safety. The position is based in Southgate, Michigan, pays $14.73–$17.73 per hour, and is full-time at 40 hours per week. The schedule includes evenings, weekends, and holidays as scheduled, with flexibility for occasional travel to other locations for work or training.

Paid training is provided on production expectations and store procedures, along with ongoing coaching and support from store leadership. The work takes place in a store environment with quiet to moderate noise, possible weather-related temperature fluctuations, some dust exposure, and potentially extended periods of standing.

Requirements

• High school diploma or GED.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency, including familiarity with payroll systems.
• Ability to pass a pre-employment drug test and background check.
• Basic math skills.
• Ability to work evenings, weekends, and holidays as scheduled.
• Flexibility to work weekends and evening hours.
• Availability for occasional travel to various locations for work or training.
• Ability to stand, walk, and use manual dexterity regularly.
• Ability to lift or move up to 50 pounds regularly and lift up to 100 pounds occasionally.
• Ability to climb, balance, stoop, kneel, or crouch as needed.
• Clear close and distance vision and ability to adjust focus.

Nice To Haves

• Retail sales production and/or thrift store experience.

Responsibilities

• Direct and ensure completion of daily production team tasks, including workspace maintenance.
• Train new team members on production expectations and processes.
• Conduct quality control inspections to ensure products meet standards before reaching the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Keep workspaces organized and prepare them for the next day's production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering a positive understanding of policies and procedures.
• Communicate operational matters effectively with store management.
• Direct complaints and concerns appropriately to management.

Benefits

• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.
• Employee discount.
• Employee Assistance Program.
• On-the-job training.
• Team-oriented environment.
• Opportunity to build retail and customer service skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED