Full-Time Merchandise Processing Supervisor
About The Position
The Merchandise Processing Supervisor oversees the production process and personnel at The Salvation Army Thrift Store, with a focus on meeting production and sales goals. The role ensures quality control, efficient workflows, organized workspaces, and an excellent shopping experience for customers. The supervisor directs daily production tasks, trains team members, monitors production and inventory, supports store operations and safety, and communicates with store management. Paid training on production expectations and store procedures is provided, along with ongoing coaching and support from store leadership. The position offers an opportunity to build retail and customer service skills in a team-oriented, mission-driven environment.
Requirements
- High school diploma or GED.
- Experience following and giving direction.
- Strong English communication skills.
- Basic computer proficiency, including payroll systems.
- Ability to pass a pre-employment drug test and background check.
- Basic math skills.
- Ability to work weekends and evening hours.
- Availability for occasional travel to various locations for work or training.
- Regular standing, walking, and manual dexterity.
- Ability to lift or move up to 50 pounds regularly and occasionally lift up to 100 pounds.
- Capability to climb, balance, stoop, kneel, or crouch as needed.
- Clear close and distance vision with the ability to adjust focus.
Nice To Haves
- Retail sales production and/or thrift store experience.
Responsibilities
- Direct daily tasks for production team members and ensure tasks are completed, including workspace maintenance.
- Train new team members on production expectations and processes.
- Conduct quality control inspections to ensure products meet standards before reaching the sales floor.
- Track and report production metrics at scheduled intervals.
- Implement strategies to meet product acquisition, production, and sales goals.
- Manage product rotation and inventory control processes.
- Maintain organized workspaces and prepare for next-day production.
- Support store maintenance and safety protocols.
- Place and coordinate supply orders for processing needs.
- Implement product control procedures to prevent shrinkage.
- Monitor and control property, utility, and supply usage.
- Seek ways to improve donor and shopper experiences.
- Support management in fostering understanding of policies and procedures.
- Communicate effectively with store management regarding operations.
- Direct complaints and concerns appropriately to management.
Benefits
- Paid training
- Ongoing coaching and support from store leadership
- Employee discount
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
