Merchandise Processing Supervisor

The Salvation Army Central Territory • CEDAR FALLS, IA

2d • Onsite

About The Position

The Merchandise Processing Supervisor at The Salvation Army Thrift Store oversees production processes and personnel to help meet established production and sales goals. The role focuses on quality control, efficient workflows, product acquisition and inventory processes, and a positive shopping experience for customers. The work supports community programs funded by donations processed through the store.

The supervisor directs daily production tasks, trains team members, tracks production metrics, manages product rotation and inventory, and supports store maintenance and safety. The position also coordinates supplies, helps prevent shrinkage, communicates with store management, and supports positive donor and shopper experiences. Paid training, ongoing coaching, and support from store leadership are provided.

Requirements

• High school diploma or GED.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency, including payroll systems.
• Ability to pass a pre-employment drug test and background check.
• Basic math skills.
• Ability to work a flexible schedule, including weekends and evening hours.
• Regular standing, walking, and manual dexterity.
• Ability to lift or move up to 50 pounds regularly and occasionally lift up to 100 pounds.
• Ability to climb, balance, stoop, kneel, or crouch as needed.
• Clear close and distance vision and ability to adjust focus.

Nice To Haves

• Retail sales production and/or thrift store experience.

Responsibilities

• Direct and ensure completion of daily production team tasks, including workspace maintenance.
• Train new team members on production expectations and processes.
• Conduct quality-control inspections to ensure products meet standards before reaching the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Keep workspaces organized and prepare them for the next day's production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product-control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering understanding of policies and procedures.
• Communicate operational matters effectively with store management.
• Refer complaints and concerns to management appropriately.
• Be available for occasional travel to various locations for work or training.

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage.
• Employer-paid basic life and AD&D insurance.
• Employer-paid basic long-term disability coverage.
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage.
• Paid vacation, sick time, and holidays.
• Flexible spending accounts.
• 403(b) retirement savings plan.
• Employer-funded pension plan for eligible employees.
• Employee discount.
• Employee Assistance Program.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED