Merchandise Processing Supervisor

The Salvation Army USA Central Territory • Cedar Falls, IA

2d • Onsite

About The Position

The Merchandise Processing Supervisor at The Salvation Army Thrift Store oversees production processes and personnel, with a focus on meeting established production and sales goals. The role ensures quality control, efficient workflows, and a positive shopping experience. The work helps turn donations into funding for community programs.

The position is full-time, pays $13.00 per hour, and is based in Cedar Falls, Iowa. The schedule is 40 hours per week, Monday through Saturday, and requires flexibility for days, evenings, and weekends. Occasional travel to various locations for work or training may be required.

The work takes place in a store environment with quiet to moderate noise, possible weather-related temperature fluctuations, some exposure to dust, and potentially extended periods of standing. The Salvation Army is an equal opportunity employer and encourages applications from returning workers, U.S. veterans, people with disabilities, people impacted by the justice system, and people without a college degree.

Requirements

• High school diploma or GED.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency, including familiarity with payroll systems.
• Ability to pass a pre-employment drug test and background check.
• Basic math skills.
• Regular standing, walking, and manual dexterity.
• Ability to lift or move up to 50 pounds regularly and occasionally lift up to 100 pounds.
• Ability to climb, balance, stoop, kneel, or crouch as needed.
• Clear close and distance vision and ability to adjust focus.
• Flexibility to work weekends and evening hours.
• Availability for occasional travel to various locations for work or training.

Nice To Haves

• Retail sales production experience.
• Thrift store experience.

Responsibilities

• Direct and ensure completion of daily production team tasks, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality-control inspections to ensure products meet standards before reaching the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for the next day's production.
• Support store maintenance and safety protocols.
• Place and coordinate orders for processing supplies.
• Implement product-control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering understanding of policies and procedures.
• Communicate with store management regarding operations.
• Direct complaints and concerns to management appropriately.

Benefits

• Medical, prescription drug, dental, vision, and hearing coverage.
• Employer-paid basic life and AD&D insurance.
• Employer-paid basic long-term disability coverage.
• Optional voluntary life, short-term disability, and enhanced long-term disability coverage.
• Paid vacation, sick time, and holidays.
• Flexible spending accounts.
• 403(b) retirement savings plan.
• Employer-funded pension plan for eligible employees.
• Employee discount.
• Employee Assistance Program.
• Paid training on production expectations and store procedures.
• Ongoing coaching and support from store leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED