Membership Team Member (Hays)

Greater Austin YMCA • Buda, TX

5h

About The Position

The Membership Team Member works in the YMCA Welcome Center, serving as a front-line resource and providing information and support to members, visitors, and program participants. The role helps ensure a positive experience with YMCA programs and services and supports members in pursuing health and well-being.

The position involves greeting and assisting guests in person and by phone, providing tours to prospective members, following branch procedures, resolving membership concerns, and reconciling end-of-shift funds. Team Members also promote the YMCA’s mission, values, wellness philosophy, community role, and organizational culture. The position may occasionally include opening or closing the facility and key-holding duties.

Requirements

• At least 16 years old.
• Experience in customer service.
• Team player with a positive, service-oriented attitude who works well with others.
• Organized and able to prioritize tasks and handle multiple assignments.
• Able to listen for understanding and meaning and communicate effectively in speech and writing.
• Able to foster inclusion and belonging and leverage people’s differences as strengths.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Actively engage and greet each member or guest who enters the YMCA.
• Occasionally open or close the facility and perform key-holding duties.
• Provide excellent service to members, guests, and program participants in the YMCA and by phone, contributing to member retention.
• Provide Cause-driven tours to prospective members and use “Listen to First” skills before and during tours.
• Follow and lead branch protocols for prospective members.
• Stay informed about branch activities and schedules to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through membership, merchandise, mini-camp, and program registration sales.
• Promote the YMCA’s character values, mission, wellness philosophy, and role in the community.
• Model the YMCA’s mission, vision, and values with program participants, members, staff, and guests.
• Serve as an ambassador for the YMCA’s work and culture by sharing the organization’s story and brand.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed