Membership & Season Pass Processing Team Member

Columbus Zoo Family of Parks•Powell, OH

About The Position

Membership & Season Pass Processing Team Members are among the first people to interact with guests and serve as ambassadors for the zoo. They engage with members and promote and distribute materials for Columbus Zoo, Zoombezi Bay, and The Wilds memberships. The role involves processing memberships and season passes, advising members on suitable options, maintaining accurate records, and providing guest and member service. The posted schedule may change based on operational needs, including weather conditions, guest attendance, and department needs.

Requirements

Must be at least 16 years old.
Must be available to work a flexible schedule, including weekends, evenings, and holidays, coordinated with Zoo and Zoombezi Bay operating hours and business needs.
Computer, typing, and basic mathematics skills are required.
Strong organizational, problem-solving, and critical-thinking skills.
Ability to provide basic troubleshooting assistance with phone applications and website use.
Ability to balance multiple tasks and assignments successfully.
Ability to work in varied weather conditions, including extreme heat and rain.
Excellent verbal and written communication skills.
Ability to maintain professional, courteous, and helpful behavior with guests and internal staff.
Ability to maintain appropriate employee appearance according to uniform guidelines in the employee handbook.
Subject to a BMV check.
Subject to the Drug Free Workplace Policy.
Subject to a criminal background check.