Membership & Season Pass Processing Team Member

The Columbus Zoological Park Association • Powell, OH

1d

About The Position

Membership & Season Pass Processing Team Members serve as ambassadors for the zoo and are often among the first team members to interact with guests. They engage members and promote and distribute materials for Columbus Zoo, Zoombezi Bay, and The Wilds members. The role involves processing sales, supporting members and guests, and completing data entry and general office tasks. The posted schedule may change based on operational needs, including weather conditions, guest attendance, and department needs.

Requirements

• Must be at least 16 years old.
• Must be available to work a flexible schedule, including weekends, evenings, and holidays, coordinated with Zoo and Zoombezi Bay operating hours and business needs.
• Computer, typing, and basic mathematics skills are required.
• Strong organizational, problem-solving, and critical-thinking skills.
• Ability to provide basic troubleshooting assistance with phone applications and website use.
• Ability to balance multiple tasks and assignments successfully.
• Ability to work in varied weather conditions, including extreme heat and rain.
• Excellent verbal and written communication skills.
• Ability to maintain professional, courteous, and helpful behavior with guests and internal staff.
• Ability to maintain appropriate employee appearance according to the employee handbook's uniform guidelines.
• Subject to a BMV check, the Drug Free Workplace Policy, and a criminal background check.

Nice To Haves

• Knowledge of Excel and Microsoft Word.

Responsibilities

• Sell and process memberships and season passes.
• Advise members on membership options and recommend those that best meet their needs.
• Follow data-entry protocols to maintain an accurate database.
• Upsell memberships and season passes.
• Perform data entry, filing, and general office duties for designated areas.
• Answer phone calls and emails about membership and general zoo questions.
• Develop spreadsheets and word-processing documents.
• Assist with member and guest service as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed