Membership Systems Support Specialist
About The Position
The Membership Systems Support Specialist supports the YMCA of Southwest Florida’s Membership team by generating reports, troubleshooting application and database issues, and identifying challenges and opportunities within membership programs. The role works with the Association Director of Membership to improve efficiencies and support program setup, rate changes, adjustment coding, discount groups, and other workflows. It also supports integration with the YMCA’s website and mobile applications and provides application assistance and training to staff. The position requires attention to detail, administrative or business application support experience, and the ability to help users with system and account issues. The employee also follows YMCA child-protection policies and procedures, including required training, reporting concerns, and ensuring appropriate participant check-in and workspace access.
Requirements
- High school diploma or equivalent.
- At least 1–2 years of experience in administrative support, membership operations, customer service, or business application support.
- Proficiency in Microsoft Office, particularly Excel, and experience using business applications, membership management software, or registration systems.
- Ability to troubleshoot common software issues, manage user accounts, assist with system configurations, and learn new applications quickly.
- Experience generating reports, reviewing information for accuracy, identifying discrepancies, and maintaining organized records.
- Strong interpersonal, organizational, and problem-solving skills, with the ability to assist and train staff with varying levels of technical proficiency.
- Ability to meet the position’s physical demands, including frequent sitting, communicating, reaching, and manipulating objects, tools, or controls; manual dexterity and coordination are required for over 75% of the work period while operating equipment.
Nice To Haves
- Associate degree or coursework in business administration, information systems, or a related field.
- Experience with Daxko Operations, Daxko Engage, or comparable membership management software.
Responsibilities
- Work with the Association Director of Membership to identify efficiencies and support program setup, rate changes, adjustment coding, discount groups, and other workflow processes.
- Generate and provide reports for membership and program leaders as directed.
- Support integration with the YMCA of Southwest Florida’s website and mobile applications.
- Provide application support and training when needed.
- Troubleshoot and resolve application- and database-related problems, including password resets and user profile updates.
- Escalate issues requiring immediate resolution to the DAXKO support team.
- Consult with users to determine hardware, software, or system functional specifications.
- Troubleshoot hardware and software issues related to DAXKO products and consult with users about preferred hardware, software, or system functional specifications.
- Follow child-protection policies concerning boundaries, high-risk activities, supervision, mandated reporting, and reporting suspicious or inappropriate behavior or policy violations.
- Ensure youth are properly checked in, program participants are signed in and out, and only authorized adults are allowed in the workspace.
- Attend required annual abuse risk management training.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
