Membership Support

City of Foley•City of Foley, AL

About The Position

Under general supervision, the Membership Support position serves as the primary membership support liaison and first point of contact for Senior Center members and guests. The role delivers customer service and helps foster a welcoming, inclusive, engaged community. It oversees member support, including onboarding, digital activity registration, inquiry resolution, and mobility assistance. The position supports daily facility and program operations through use of a cloud-based member database, cash handling and reconciliation, service as Recording Secretary for the Senior Center Advisory Board, and creation of newsletter and social media content. It also helps plan and run center activities and special events, monitors facility and transportation assets, provides operational guidance to volunteers and custodial staff, and operates city passenger vehicles to transport members during standard and non-standard hours. The position reports to the Senior Services Manager.

Requirements

High school diploma or equivalent, or an equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
Two years of experience in a job-related field, or an equivalent combination of education, training, and experience.
CPR, First Aid, and AED training.
Valid driver's license.
Must pass a criminal background check, including driving history, a pre-employment physical, and a drug screen.

Responsibilities

Serve as the primary point of contact for current and prospective members, provide customer service, resolve concerns, and provide mobility assistance when required.
Lead new-member orientation meetings and educate seniors on online activity registration systems.
Manage member records and transactions in the cloud-based member database, process activity fees, receipt payments, and reconcile petty cash.
Assist with planning, coordinating, and executing center activities, recreational programs, and special events, including setting up audio/visual equipment and small kitchen appliances.
Safely operate city 11- to 14-passenger vans or buses to transport members for trips, events, and center outings.
Serve as Recording Secretary for the Senior Center Advisory Board by preparing meeting materials, recording official minutes, and tracking action items.
Help create content and provide operational support for the Senior Center newsletter and social media channels.
Inspect facility and transportation assets and recommend custodial, maintenance, or repair needs to the Senior Services Manager.
Provide task-level direction and guidance to center volunteers and facility custodial staff during daily operations and events.
Perform light-duty custodial or kitchen cleanup as needed to maintain safety and presentation standards.
Attend civic and community organizations to market the Senior Center, which may include public speaking.
Communicate with supervisors, seniors, and internal and external customers.
Operate office tools and equipment, including a computer, copier/scanner, fax machine, 10-key calculator, multi-line telephone system, projector, and sound system.
Operate a stove, oven, dishwasher, and small kitchen appliances.
Perform other duties as assigned.