Membership Systems Administrator

YMCA of Southwest Florida•Venice, FL

2d•$55,000 - $58,000

About The Position

The Membership Systems Administrator supports the YMCA of Southwest Florida’s mission of strengthening communities through youth development, healthy living, and social responsibility. This role is the primary administrator for DAXKO Operations and DAXKO Engage and serves as a key link among program operations, membership, marketing, and Finance. The position establishes business rules; configures and maintains programs, memberships, billing, and engagement workflows; and maintains documentation for data and reporting protocols. Responsibilities include supporting database policies and procedures, data integrity, data extraction, report customization and analysis, third-party billing and reimbursement administration, account reconciliation, financial mappings, and routine journal-entry preparation. The administrator also helps staff use both DAXKO platforms effectively by identifying training needs and developing and delivering training. The role supports system administration, program and database management, finance and billing administration, reporting and analytics, user support and training, vendor coordination, and continuous improvement. Other duties may be assigned.

Requirements

3–5 years administering, configuring, or supporting business applications, membership management platforms, registration systems, or comparable software.
Two or more years of experience working in a professional office environment.
High school diploma; progress toward an advanced degree in business administration or a related technical field is preferred.
Proficiency with Microsoft Office, with advanced skills in Word and Excel.
Strong analytical and problem-solving skills, including the ability to address issues directly and make timely decisions.
Ability to meet required standards for confidentiality and data security.
Ability to manage multiple projects simultaneously with accuracy and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
High level of accuracy in data entry and strong attention to detail.
Excellent written and oral communication skills and ability to work with technical and non-technical users.
Ability to work effectively with department heads, department staff, and other users through collaborative problem-solving.
Complete the YMCA of the USA Child Abuse and Neglect class.
Complete the YMCA’s Blood Borne Pathogens training.
Successfully meet the Association’s background-screening policies.
Adhere to the drug-, alcohol-, and smoke-free workplace policy.
Adhere to child-protection policies, mandated abuse-reporting requirements, and related procedures.
Use a computer for extended periods and communicate using a computer and phone or smart device; sit, reach, and move around the work environment; and occasionally lift or move up to 10 pounds.

Nice To Haves

Experience with DAXKO Operations and Engage; comparable software experience is accepted.
Progress toward an advanced degree in business administration or a related technical field.
Knowledge and understanding of organizational membership software and program data-collection needs.
Ability to troubleshoot hardware and software problems.

Responsibilities

Serve as the primary administrator for DAXKO Operations and DAXKO Engage, ensuring system integrity, security, and functionality.
Configure and maintain membership types, program offerings, schedules, fees, discounts, billing settings, adjustment codes, and other system settings.
Conduct routine audits to ensure data accuracy, consistency, and compliance with association standards.
Test and validate new functionality, software updates, and system enhancements before implementation.
Build and maintain programs, registrations, camps, childcare, aquatics, wellness, rentals, and other YMCA offerings in DAXKO.
Maintain business rules, workflows, code values, and database configuration to support association operations.
Support implementation of new products, services, and operational initiatives in DAXKO.
Support Finance with billing, payment processing, adjustment-code, and financial-workflow configuration.
Help maintain accurate and timely accounting integrations, financial mappings, and data transfers.
Provide system support for billing changes, membership rate updates, payment configurations, and financial reconciliations.
Troubleshoot DAXKO issues related to financial processes in partnership with Finance.
Develop and maintain reports and dashboards using DAXKO Report Builder.
Work with departments to understand reporting needs and deliver accurate, timely data.
Analyze data trends, troubleshoot discrepancies, and recommend process improvements.
Provide day-to-day support to DAXKO users, including troubleshooting, account management, and issue resolution.
Train new staff and provide ongoing education on DAXKO functionality and best practices.
Develop and maintain user guides, standard operating procedures, and training documentation.
Collaborate with Operations, Membership, Programs, Marketing, Human Resources, Finance, and branch leadership on DAXKO initiatives.
Serve as the primary liaison with DAXKO Support, coordinating issue resolution, testing, enhancements, and integrations.
Participate in cross-functional projects to improve workflows and system utilization.
Keep current on DAXKO enhancements and recommend opportunities to improve efficiency and system use.
Maintain professional knowledge through ongoing training and industry best practices.
Perform other duties as assigned.
Follow child-protection policies, including boundaries, annual abuse-risk training, high-risk activity and supervision procedures, reporting requirements, participant check-in and sign-out procedures, and workspace access controls.