Membership Systems Administrator

YMCA OF SOUTHWEST FLORIDA•Venice, FL

3d•$55,000 - $58,000

About The Position

The Membership Systems Administrator supports YMCA of Southwest Florida, a nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The role is the primary administrator for DAXKO Operations and DAXKO Engage and connects program operations, membership, marketing, and Finance. The position establishes business rules and configures and maintains programs, memberships, billing, and engagement workflows. It maintains documentation for data and reporting protocols and helps develop and implement best practices for managing the membership and program database. Responsibilities also include supporting database policies and procedures, data integrity and extraction, report customization and analysis, third-party billing and reimbursement administration, account reconciliation, and financial mappings and routine journal-entry preparation. The administrator supports effective use of both DAXKO platforms by identifying training needs and developing and delivering training to users.

Requirements

3–5 years administering, configuring, or supporting business applications, membership management platforms, registration systems, or comparable software.
At least two years of experience working in a professional office environment.
High school diploma; progress toward an advanced degree in business administration or a related technical field is preferred.
Proficiency in Microsoft Office, with advanced Word and Excel skills.
Strong analytical and problem-solving skills, including the ability to address issues directly and make timely decisions.
Ability to meet confidentiality and data-security standards.
Ability to manage multiple projects simultaneously with accuracy and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
High data-entry accuracy and attention to detail.
Excellent written and oral communication skills and ability to work with technical and non-technical users.
Ability to troubleshoot hardware and software problems is highly desirable.
Ability to work effectively with department heads, staff, and other users through collaborative problem-solving.
Ability to comply with YMCA child-protection expectations, required training, background screening, and workplace policies.

Nice To Haves

Experience with Daxko Operations and Daxko Engage; comparable software experience is accepted.
Progress toward an advanced degree in business administration or a related technical field.
Knowledge and understanding of organizational membership software and program data-collection needs.
Ability to troubleshoot hardware and software problems.

Responsibilities

Administer Daxko Operations and Daxko Engage, ensuring system integrity, security, and functionality.
Configure and maintain membership types, program offerings, schedules, fees, discounts, billing settings, adjustment codes, and other system settings.
Conduct routine audits for data accuracy, consistency, and compliance with association standards.
Test and validate new functionality, software updates, and system enhancements before implementation.
Build and maintain programs, registrations, camps, childcare, aquatics, wellness, rentals, and other YMCA offerings in Daxko.
Maintain business rules, workflows, code values, and database configuration to support association operations.
Support implementation of new products, services, and operational initiatives in Daxko.
Support Finance with billing, payment processing, adjustment codes, and financial workflows in Daxko.
Help maintain accurate and timely accounting integrations, financial mappings, and data transfers.
Provide system support for billing changes, membership rate updates, payment configurations, and financial reconciliations.
Troubleshoot Daxko issues related to financial processes with the Finance Department.
Develop and maintain reports and dashboards using Daxko Report Builder.
Work with departments to understand reporting needs and provide accurate, timely data.
Analyze data trends, troubleshoot discrepancies, and recommend process improvements.
Provide day-to-day user support, including troubleshooting, user account management, and issue resolution.
Train new staff and provide ongoing education on Daxko functionality and best practices.
Develop and maintain user guides, standard operating procedures, and training documentation.
Collaborate with Operations, Membership, Programs, Marketing, Human Resources, Finance, and branch leadership on Daxko initiatives.
Serve as the primary liaison with Daxko Support and coordinate issue resolution, testing, software enhancements, and system integrations.
Participate in cross-functional projects to improve workflows and system utilization.
Keep current on Daxko enhancements and recommend opportunities to improve efficiency and system utilization.
Maintain professional knowledge through ongoing training and industry best practices.
Perform other duties as assigned.
Complete required YMCA of the USA Child Abuse and Neglect and YMCA Blood Borne Pathogens training, as well as additional training recommended by the supervisor.
Meet the Association’s background-screening policies and adhere to its drug-, alcohol-, and smoke-free workplace policy.
Follow child-protection policies and boundaries, attend annual abuse-risk-management training, follow procedures for high-risk activities and supervision, report suspicious or inappropriate behavior and policy violations, and comply with mandated abuse-reporting requirements.
Ensure youth are properly checked in and participants are signed in and out, and ensure only authorized adults are allowed in the work space.