Membership System Administrator

Boys & Girls Clubs Of The Valley • Phoenix, AZ

9d • $45,279 - $55,467

About The Position

The Membership System Administrator is responsible for the day-to-day management, support, and continuous improvement of the organization’s membership management system, MyClubHub. The position manages system configuration and updates, support ticket resolution, program and registration setup, reporting and data integrity, user training, and system resources. It also supports membership and financial processes, including payment tracking, outstanding balances, and account maintenance. The role partners across departments and Clubs to support organizational operations, staff, and families.

The position reports to the Manager of Impact & Data Strategy, is part of the Operations division, and has no direct reports. It is classified as exempt.

Requirements

• High school diploma or equivalent.
• At least 2 years of related experience in system administration, database management, business operations, membership administration, project coordination, or a related field.
• Experience creating reports, reviewing data for accuracy, and identifying or resolving data integrity issues.
• Strong technology skills and the ability to learn, navigate, and troubleshoot software platforms and communicate changes and guidance to others.
• Excellent organizational, critical-thinking, and problem-solving skills.
• Strong attention to detail and commitment to accuracy.
• Ability to produce, interpret, and communicate data and reports accurately and in a timely manner.
• Working knowledge of artificial intelligence tools and their practical workplace applications, with the ability to use AI responsibly to support efficiency, problem-solving, resource development, and process improvement.
• Strong written, verbal, and interpersonal skills, including the ability to communicate effectively with diverse populations and represent BGCAZ professionally.
• Ability to lead and adapt in a changing environment, support organizational initiatives, and help others navigate transitions.
• Passion for the mission and values of the Boys & Girls Club.

Nice To Haves

• Experience with MyClubHub or another membership management platform.
• Experience with system administration functions such as user access, system configuration, program or registration setup, troubleshooting, system updates, and data maintenance.
• Experience working with financial transactions, billing, payment tracking, account balances, or financial reporting.
• Experience providing technical or system support to users, including troubleshooting issues, managing support requests, and communicating solutions to people with varying levels of technical knowledge.
• Experience developing user guides, procedures, or training resources and providing system training to staff.

Responsibilities

• Encourage BGCAZ “Rules of Engagement” and incorporate them into day-to-day interactions with staff.
• Manage the day-to-day administration, maintenance, and configuration of MyClubHub, including programs, registrations, membership options, fees, discounts, user accounts, permissions, and other system settings.
• Coordinate system updates, new functionality and testing, and configuration changes; monitor recurring issues and identify opportunities to improve system processes, functionality, and user experience.
• Serve as a primary point of contact for MCH support by managing and resolving support tickets in coordination with Super Users, troubleshooting issues for Club and administrative staff, and escalating technical concerns to appropriate partners as needed.
• Create, maintain, and update MCH reports for Club, Finance, leadership, and departmental needs, ensuring information is accurate, consistent, and reliable.
• Monitor and maintain the integrity of member, household, program, registration, and account data, identifying and correcting errors, duplicate records, and other data concerns.
• Monitor registrations, payments, billing activity, outstanding balances, and financial transactions; research and resolve discrepancies to support accurate financial tracking and reporting.
• Develop and maintain MCH guides, procedures, FAQs, and other resources that support consistent system use by staff and families.
• Provide initial and ongoing user training and communicate system updates, process changes, and new functionality to strengthen staff knowledge and effective system use.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED