Membership Systems Administrator

YMCA of Metro Atlanta•Atlanta, GA

4d•Onsite

About The Position

The Membership Systems Administrator builds personalized relationships with members and program participants and provides administrative support under the direction of the Executive Director and Membership Engagement Director. The role helps maintain current and retained membership accounts by processing payments, offering alternative payment options to members experiencing financial hardship, and handling membership changes, holds, and cancellations. It also provides member services and performs data entry, typing, filing, mailing, phone communications, and SPIRIT processes. The administrator supports membership recordkeeping, program promotion and registration, membership sales and retention, collections and account reconciliation, invoicing, auto-charges, and bank drafts. The position follows YMCA policies, privacy requirements, risk and safety guidelines, and the organization’s mission and values. The job is located at the Carl E. Sanders Family YMCA BkHd.

Requirements

High school diploma or GED.
At least 2 years of customer service experience, which may be paid or volunteer experience.
Must be at least 18 years old.
Working knowledge of computers, Microsoft Office (Word and Excel), and Internet Explorer or Google Chrome.
Ability to handle multiple tasks, work independently, problem-solve, and manage time effectively.
Strong customer-service, conflict-resolution, and analytical skills.
Excellent written and verbal communication skills, including phone and email communication with proper spelling, punctuation, and grammar.
Proficiency in Traction Rec and completion of Traction Rec Membership Administrator training within the first 30 days of employment.
Current CPR certification or ability to obtain certification within 60 days of employment.
Strong human-relations skills and ability to facilitate member interaction and socialization; must be viewed as a team player by members, coworkers, and management.
Ability to pass a criminal background check and drug screening.
Ability to communicate and manage information effectively with peers, staff, and volunteers.
Ability to establish, collaborate on, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.
Ability to pass pre-employment checks, including criminal record, drug screening, motor vehicle record, and reference checks, according to company policy.
Must be legally eligible to work in the United States without current or future sponsorship.

Responsibilities

Follow the policies and procedures in the Membership Administrator's Handbook and Recovery Handbook, along with facility membership policies and procedures.
Protect the privacy of members and program participants by not sharing their personal, attendance, or financial information.
Maintain membership records and ensure staff complete records accurately and fully.
Promote YMCA programs, register participants, and use the Traction Rec system to receipt memberships and programs.
Handle recordkeeping and invoicing for annual and semi-annual memberships.
Communicate the value of YMCA membership and the benefits of the branch and the YMCA as a whole.
Arrive on time and follow dress-code expectations.
Participate in membership retention and customer-service functions as needed.
Sell YMCA memberships to individuals and families while providing excellent service.
Stay informed about YMCA programs and events at the association and branch levels.
Attend required staff meetings and training, including SPIRIT POS, SPIRIT Membership Administrator/Back Office, and Coach Approach Training for Membership.
Complete team assignments associated with the annual Y it Matters Giving Campaign.
Manage collections through recovery calls or written correspondence, account adjustments, member reconciliations, and credit-memo processing; prepare a daily Recovery report.
Process daily membership applications, cancellations, changes, and renewals for program and facility memberships.
Manage membership auto-charges and bank drafts, and maintain updated records and processes for declined charges and open invoices.
Offer payment plan options to members experiencing financial hardship and document financial agreements and fulfillments in writing.
Follow Metro Atlanta YMCA risk and safety guidelines, best practices, and emergency procedures.
Teach, promote, and practice YMCA guiding principles and the values of honesty, caring, respect, and responsibility.
Perform administrative tasks including data entry, typing, filing, mailing, and phone communications.