Membership Systems Administrator

YMCA of Metropolitan Atlanta•Atlanta, GA

About The Position

The Membership Systems Administrator at the YMCA of Metro Atlanta builds personalized relationships with members and program participants while providing administrative support. Under the direction of the Executive Director and Membership Engagement Director, this role helps maintain current and retained membership accounts, processes payments, offers payment options to members experiencing financial hardship, and handles membership changes, holds, and cancellations. The position also performs data entry, filing, mailing, phone communications, SPIRIT processes, and member services. Work must follow YMCA policies, organizational competencies, mission, and values.

Requirements

High school diploma or GED.
At least 2 years of customer service experience, including paid or volunteer experience.
At least 18 years old.
Working knowledge of computers, Microsoft Word and Excel, and Internet Explorer or Google Chrome.
Ability to handle multiple tasks, work independently, solve problems, and manage time effectively.
Strong customer-service, conflict-resolution, and analytical skills.
Excellent written and verbal communication skills for phone and email, including proper spelling, punctuation, and grammar.
Proficiency in Traction Rec and completion of Traction Rec Membership Administrator training within the first 30 days of employment.
Current CPR certification or ability to obtain certification within 60 days of employment.
Strong human-relations skills, including the ability to facilitate member interaction and socialization and to work as part of a team.
Ability to communicate and manage information effectively with peers, staff, and volunteers.
Ability to establish, collaborate on, and maintain relationships with staff, YMCA members, volunteers, schools, and the general public.
Ability to pass required pre-employment checks, including criminal record, drug screening, motor vehicle record, and reference checks.
Legally eligible to work in the United States without current or future sponsorship.

Responsibilities

Follow the Membership Administrator's Handbook, Recovery Handbook, and facility policies and procedures related to membership.
Protect the privacy of members and program participants, including their contact, attendance, financial, and personal information.
Maintain membership records and ensure staff complete records accurately and fully.
Promote YMCA programs, register participants, and use the Traction Rec system to receipt memberships and programs.
Handle recordkeeping and invoicing for annual and semi-annual memberships.
Communicate the value of YMCA membership and the benefits of the branch and association.
Arrive on time and follow dress-code expectations.
Support membership retention and customer-service functions as needed.
Sell YMCA memberships to families and individuals while providing excellent service.
Stay informed about YMCA programs and events at the association and branch levels.
Attend required staff meetings and trainings, including SPIRIT POS, SPIRIT Membership Administrator/Back Office, and Coach Approach Training for Membership.
Complete team assignments related to the annual Y it Matters Giving Campaign.
Manage collections through recovery calls or written correspondence, account adjustments, member reconciliations, and credit-memo processing.
Prepare a daily Recovery report.
Process daily membership applications, cancellations, changes, and renewals for program and facility memberships.
Manage membership auto-charges and bank drafts.
Maintain records and processes for declined charges and open invoices.
Offer payment plans to members experiencing financial hardship and document financial agreements or fulfillments in writing.
Follow Metro Atlanta YMCA risk and safety guidelines, best practices, and emergency procedures.
Teach, promote, and practice YMCA guiding principles and the values of honesty, caring, respect, and responsibility.